Sharon Camper

1 month ago | cuinsight.com | Jim Bouchard |Sharon Camper |Nick Olexa |Jackie Brown

It’s getting worse by the week. In the relentless pursuit of efficiency, more and more companies—especially big banks—are turning to automation. And it sucks. If you can keep it human, you’ll have a serious competitive advantage. You’ll deliver what most banks no longer do: a connection with a real human being who actually cares. There is a balance to be struck, of course. Members want streamlined access to routine functions—checking balances, transferring funds, making payments.