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1 month ago | 
cuinsight.com | Jim Bouchard |Sharon Camper |Nick Olexa |Jackie Brown
It’s getting worse by the week. In the relentless pursuit of efficiency, more and more companies—especially big banks—are turning to automation. And it sucks. If you can keep it human, you’ll have a serious competitive advantage. You’ll deliver what most banks no longer do: a connection with a real human being who actually cares. There is a balance to be struck, of course. Members want streamlined access to routine functions—checking balances, transferring funds, making payments.
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Dec 18, 2024 | 
cuinsight.com | Jim Bouchard
As 2024 comes to a close, you’re no doubt reflecting on what this year looked like, and what the new year will bring. What challenges will you face as a credit union leader? And what opportunities come with them? Here’s a condensed list of some of the top challenges for the coming year. But before we dive in, let’s make sure we’re thinking in the right terms. Yes, some of these are daunting challenges. Some of last year’s greatest problems have become even worse.
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Oct 8, 2024 | 
bowhunter.com | Jim Bouchard
In the iconic baseball movie The Natural, protagonist Roy Hobbs shatters his beloved bat, Wonder Boy, fouling a pitch down the first-base line. Upon returning to the plate and realizing that the bat, crafted from a tree on his family farm, had been broken, Hobbs was crestfallen. This was exactly how I felt as I ran my finger down the bottom limb of my bow — a Mathews Monster Chill I had used for eight seasons — and felt the splinter dig into my glove.
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Sep 20, 2024 | 
cuinsight.com | Jim Bouchard |Armstrong Speakers
Stop trying to motivate people. Motivation is simple. Bribe people or scare them. That is, offer incentives and bonuses, or impose quotas and minimum standards. Reward people for reaching established goals or threaten and punish them when they don’t make it. And it works—up to a certain point. These motivational techniques produce predictable, expected results. Want to exceed expectations? Don’t motivate—inspire. What’s the difference? Motivation appeals to the head.
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Aug 1, 2024 | 
homecaremag.com | Jim Bouchard
Before you start, it’s OK to admit you’re unmercifully critical of any “X Steps” advice when it comes to leadership. Undoubtedly, you’ve got an infinite supply of books and programs that identify the five characteristics or 10 traits of great leaders or claim to know the nine steps to effective leadership. The fact is leadership is as much art as it is science.
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Jul 23, 2024 | 
plumbermag.com | Jim Bouchard
People perform at their best when, and only when, they know their leaders care, their work has meaning, and they have the chance to learn, grow, and develop. You’ve got to inspire, empower and guide them. Let's focus on the first discipline in this process — inspiring... Please login or register to view Plumber articles. It's free, fast and easy!
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Jun 27, 2024 | 
cuinsight.com | Jim Bouchard |Armstrong Speakers
If there’s ONE thing to focus on today—that’s it. Keep it HUMAN. CUs have been doing that for a long time. That’s what makes credit unions different, right? You have members—not customers. You treat those members as people—not numbers. Your people are part of your family and together, you’re an important part of the community you serve. And community is people. But today there are some serious threats to the CU culture. Competitive technology. AI. Mergers. Quiet quitting. Remote work. Generational divide.
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Jun 24, 2024 | 
inbusinessphx.com | Jim Bouchard |Rick McCartney
You inspire people — whether you know it or not. You empower people, sometimes even if you’re not trying to. You guide people — whether you want to or not. What is your definition of “leader?” Before you go any further, let’s see if you’re singing in harmony. If not — there’s no point in pursuing this venture any further. Here’s the definition adopted for this article. Let’s see if you fundamentally agree …A leader is simply someone with the ability to attract willing followers.
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Jun 4, 2024 | 
tpomag.com | Jim Bouchard
Inspirational leadership doesn’t require heroic acts or motivational speeches People perform at their best when, and only when, they know their leaders care, their work has meaning, and they have the chance to learn, grow and develop. You’ve got to inspire them. Rather than trying to create transient material reasons to reach expectations, focus on... Please login or register to view TPO articles. It's free, fast and easy! Comments on this site are submitted by users and are not endorsed by...
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May 30, 2024 | 
promonthly.com | Jim Bouchard
Inspirational leadership doesn’t require heroic acts or motivational speeches People perform at their best when, and only when, they know their leaders care, their work has meaning, and they have the chance to learn, grow and develop. You’ve got to inspire them. Rather than trying to create transient material reasons to reach expectations, focus on... Please login or register to view PRO articles. It's free, fast and easy! Comments on this site are submitted by users and are not endorsed by...
