Simone Puorto Founder

3 weeks ago | hospitalitynet.org | Simone Puorto |Simone Puorto Founder

This viewpoint explores the growing scarcity of human labor in hospitality and how automation, robotics, and AI (especially agentic) may redefine the nature of service. The paper argues that human workers could evolve into a luxuryfeature in an increasingly automated environment by drawing on examples from art, spirituality, and emerging workplace trends.

1 month ago | hospitalitynet.org | Simone Puorto |Simone Puorto Founder

The hospitality and tech industries are navigating a liminal space where the boundaries between human and artificial are increasingly blurred. Generative AI, hyper-personalization, and digital workers are not merely disrupting established norms but challenging the foundational frameworks that define them. This is not just the era of automation; it represents an ontological shift, compelling us to rethink the essence of hospitality.

2 months ago | hospitalitynet.org | Simone Puorto |Simone Puorto Founder

In an interview, Hemingway allegedly said that to write about life, first you must live it.And, as usual, the guy had a point. Writing isn't about sitting in a room, sipping a Super Venti Flat White (which should be considered a criminal offense, right up there with playing padel or reggaeton music—but that's just me being me), and waiting for inspiration to smack you. It's about getting out there, taking action, and occasionally waking up in a place you have zero recollection of arriving at.

2 months ago | hospitalitynet.org | Simone Puorto Founder |Simone Puorto

The hospitality and tech industries are navigating a liminal space where the boundaries between human and artificial are increasingly blurred. Generative AI, hyper-personalization, and digital workers are not merely disrupting established norms but challenging the foundational frameworks that define them. This is not just the era of automation; it represents an ontological shift, compelling us to rethink the essence of hospitality.

2 months ago | hospitalitynet.org | Simone Puorto Founder |Simone Puorto |Max Starkov

This article is published as part of a viewpoint in the World Panel:Is offering differentiated hotel pricing based on the geographic location of the guest a viable revenue management approach? Revenue Optimization — Viewpoint by Max StarkovOffering differentiated hotel pricing based on the geographic location of guests brings us to a timeless question: Can business practices be both profitable and ethical, or is that just a comforting fairy tale for capitalists with a conscience?