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Feb 26, 2024 | sprinklr.com | TeamsCpgfinancial RetailTechnology TelecommunicationsTravel |Nate Brown

Fostering trust, eliminating energy vampires, and aligning incentives are essential for developing peer-to-peer relationships. In this helpful guide for customer service leaders, Nate Brown, CX thought leader, unpacks the building blocks of a peer-to-peer relationship that forms the backbone of exceptional customer interactions. As service leaders, we spend much time and energy cultivating relationships with our team members. This is critically important.

Feb 26, 2024 | sprinklr.com | TeamsCpgfinancial RetailTechnology TelecommunicationsTravel |Nate Brown

Transforming service roles to "Knowledge Curators" empowers workers, fosters generosity, and leverages digital tools for efficient knowledge sharing. Leaders benefit from talent retention, improved service quality, and the ability to embrace technological advancements. In this article, Nate Brown, CX thought leader explains how this evolution unlocks numerous positive impacts for both employees and customers. Agent. Customer Service Rep. Tech Support.

Feb 25, 2024 | sprinklr.com | TeamsCpgfinancial RetailTechnology TelecommunicationsTravel |Frans Reichardt

In this article, CX thought leader Frans Reichardt urges CX leaders to shift from crafting momentary joy-inducing customer experiences to improving fundamental processes – streamlining customer journeys, ensuring transparent communication, and prioritizing employee engagement – that truly matter in the eyes of your customers. "Very inspiring!", he wrote. A couple of months ago, I read a post on LinkedIn from someone who wrote that his daughter recently flew with Brussels Airlines.

Feb 21, 2024 | sprinklr.com | TeamsCpgfinancial RetailTechnology TelecommunicationsTravel |Umme Sutarwala

You’ve spent hours crafting the ideal social media post, only to discover a glaring error after hitting "Publish." What do you do? Such mistakes can prove costly, that's why an efficient social media approval workflow is vital to ensure that none of your posts ever harm your brand reputation. To ensure your social media content aligns with your brand guidelines and meets regulatory necessities, it’s crucial to have an efficient approval workflow in place.

Feb 21, 2024 | sprinklr.com | TeamsCpgfinancial RetailTechnology TelecommunicationsTravel

Measure, analyze and optimize your marketing performance across 30+ digital and social channels from a single comprehensive AI-powered dashboard. Centralize data and reporting for your paid social and organic campaigns across 30+ channels, including third-party data sources. Create custom taxonomy for creative assets, campaign setup and analytics to gain insights and make decisions aligned with your goals.