Theodore Kinni

Jan 15, 2025 | gsb.stanford.edu | Theodore Kinni

There’s an old saw — cribbed from Plato and popularized by Douglas Adams — that those people who are most interested in leading others are least suited to the task. That’s not entirely accurate, yet new research has found a grain of truth in this idea: Many leaders have plenty of ambition to lead, but that’s no guarantee others think they’re effective.

May 14, 2024 | forbesindia.com | Theodore Kinni

In the past couple of years, a new payment option has become almost ubiquitous on online retailers’ checkout screens: Buy Now, Pay Later. This fintech innovation offers consumers instant financing for large and small purchases on a transactional basis. In a typical purchase, a shopper might pay 25% down for that new sofa or this week’s groceries and pay off the remaining 75% in three equal installments — one every two weeks.

Mar 7, 2024 | gsb.stanford.edu | Theodore Kinni

Revenues from search ads are expected to exceed $300 billion in 2024 — making search the world’s largest advertising channel online or off. The ads are essential to search companies, but their value to users, who collectively make more than 1.2 trillion queries per year on Google alone, has always been something of a mystery. Some experts argue that search ads are intrusive and even scammy — a distraction users must tolerate in exchange for free access to search engines.

Feb 20, 2024 | n9.cl | Adam Bryant |Theodore Kinni |Liz Sweigart |Amy Emmert

Photograph by HiramanThe combination of rapid-fire advancements in artificial intelligence and moves to integrate it into an array of business-critical systems has put a spotlight on using the technology responsibly. PwC’s 27th Annual Global CEO Survey captures the combination of palpable excitement and understandable caution felt by leaders regarding the newest wave of AI innovation—generative AI (GenAI).

Oct 30, 2023 | thecxlead.com | Craig Borowski |Tony Hsieh |Lee Cockerell |Theodore Kinni

Diving deep into customer service books has been a game-changer for me. Each case study and lesson has not only enriched my knowledge but also influenced real-world practices, pushing our team members towards proactive and excellent customer service. Every business owner understands the value of a satisfied customer and the cost of no service or unresolved customer complaints.