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Jan 13, 2025 | 
markets.financialcontent.com | White Zebra
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Jan 13, 2025 | 
markets.financialcontent.com | White Zebra
Black & White Zebra (BWZ), a leading media tech company, is kicking off 2025 with a celebration of purpose and impact, having reached a record-breaking $1 million in charitable donations in 2024. This milestone underscores BWZ’s vision for integrating giving into its business practices while inspiring others to amplify positive change in the year ahead.
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Nov 21, 2024 | 
revopsteam.com | Phil Gray |Phil Gray COO |White Zebra
Building an effective go-to-market (GTM) strategy can feel overwhelming—especially when you're juggling the demands of scaling a SaaS business. I’ve been there, scrambling to align sales, marketing, and product teams without a clear framework in place. Without access to go-to-market strategy courses, here’s what I experienced: Launch plans that lacked focus, causing missed opportunities and wasted resources. Constant misalignment between departments, leading to frustration and finger-pointing.
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Nov 14, 2024 | 
thecxlead.com | Ben Aston |White Zebra
Find more details about each course below. This online course provides essential training for those looking to enhance their customer service skills, with a focus on addressing customer needs and resolving customer complaints effectively. It covers key areas that help improve communication and problem-solving abilities, particularly in call center environments. Learners will engage with interactive content and receive recognition upon completion.
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Nov 14, 2024 | 
thecxlead.com | Ben Aston |White Zebra
Designing A Competitive Customer Experience (Aventis Learning Group) Find more details about each course below. This course explores the intersection of branding and customer experience, helping students understand how branding impacts customer-facing activities across departments. Using a framework adapted from Customer Journey Mapping, the course provides tools to align branding strategies with operational activities.
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Nov 14, 2024 | 
thecxlead.com | Ben Aston |White Zebra
Build Chatbots with Python (Codecademy) Chatbots for Instruction (Georgia Institute of Technology) Build Your Own Chatbot (IBM) Design a Feminist Chatbot (FutureLearn) Find more details about each course below. This course teaches participants how to create AI-powered chatbots without the need for coding, integrating data science and automation techniques.
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Nov 14, 2024 | 
thecxlead.com | Ben Aston |White Zebra
In customer success, it can feel like I’m constantly juggling new challenges, from managing customer relationships to learning the latest strategies to help clients succeed. I know that to keep up—and to really make an impact—I need to keep building my skills. But with so many courses out there, it’s hard to know which ones are worth my time and will actually help me grow in my career.
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Nov 14, 2024 | 
thecxlead.com | Ben Aston |White Zebra
I know that in customer experience, understanding customer data is key to making smarter decisions and improving how we serve people. But let’s face it—getting a handle on customer analytics isn’t always easy. With so much data to look at and new tools constantly coming out, I feel the pressure to keep my skills sharp and stay competitive. That’s why finding the right customer analytics course is so important.
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Nov 14, 2024 | 
thecxlead.com | Ben Aston |White Zebra
Working in a call center can be challenging, especially with the pressure to keep up with changing customer expectations and new technologies. I know that to stay competitive in this field, I need to build and sharpen my skills constantly. But finding the right training isn’t always easy—there are tons of courses out there, and it’s hard to know which ones actually make a difference.
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Nov 8, 2024 | 
thelegalpractice.com | Ben Aston |White Zebra
Imagine your legal department as a bustling train station. Every matter—each contract, case, compliance task, or client query—is a train coming through, and each needs to be routed to the right track on time. Without clear scheduling and organization, trains get delayed, tracks get blocked, and the entire station becomes chaotic. This is where matter management steps in. It’s like the control tower of a legal team, keeping track of every moving part, so nothing gets lost or delayed.
