HfS Research

HfS aims to deliver forward-thinking insights on the key innovations shaping business operations, such as automation, artificial intelligence, blockchain technology, digital business models, and smart analytics. We concentrate on the future of operations in essential industries. Our goal is to guide enterprise customers in creating strong operational foundations that keep them competitive. We also collaborate with skilled service providers, technology vendors, and independent advisors.

International, Trade/B2B

English

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Global

#730329

India

#72798

Business and Consumer Services/Business Services

#457

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Articles

PwC: AADA Quadfecta Services Capabilities, 2024

Oct 21, 2024 | hfsresearch.com | Ashish Chaturvedi |Hridika Biswas

Note: All service providers within a Horizon are listed alphabetically. Key facts about PwC’s AADA quadfecta services capabilities for the Generative Enterprise™Source: HFS Research, 2024PwC’s performance in the study and HFS’ views of its strengths and development opportunities for AADA quadfecta services capabilities for the Generative Enterprise™Source: HFS Research, 2024To read the complete report, click the download button below. Sign in to view or download this research.
Driving the evolution of financial crime compliance: The people and tech imperative

Feb 6, 2024 | hfsresearch.com | Elena Christopher |Divya Iyer

Financial crime (fincrime) compliance programs have a people problem. The people are great—hardworking subject matter experts fighting financial crime and ensuring the reputational integrity of their firms through compliance. However, there are often not enough of them to meet new requirements, let alone manage remediation or enforcement actions. HFS’ research shows that financial services firms have been some of the earliest and most extensive adopters of automation, AI, and outsourcing.
ServiceNow reconfigures its ecosystem to build out workflows enabled by GenAI

Aug 14, 2023 | hfsresearch.com | Tom Reuner

The race for mindshare on GenAI is as mindboggling as the discussions themselves. Every person and their dog is publishing press releases on intended investments in GenAI, often claiming several billions of dollars in earmarked investments. While ServiceNow is rarely shy to deploy marketing hyperbole, three partnership announcements in a row with Cognizant, Accenture, and KPMG indicate a new dynamic within the always-enthusiastic ServiceNow ecosystem. We see two intertwined developments.
The autonomous enterprise is much more than technology-it’s about operationalizing business agility

Apr 21, 2023 | hfsresearch.com | Phil Fersht