HfS Research

Oct 21, 2024 | hfsresearch.com | Ashish Chaturvedi |Hridika Biswas

Note: All service providers within a Horizon are listed alphabetically. Key facts about PwC’s AADA quadfecta services capabilities for the Generative Enterprise™Source: HFS Research, 2024PwC’s performance in the study and HFS’ views of its strengths and development opportunities for AADA quadfecta services capabilities for the Generative Enterprise™Source: HFS Research, 2024To read the complete report, click the download button below. Sign in to view or download this research.

Feb 6, 2024 | hfsresearch.com | Elena Christopher |Divya Iyer

Financial crime (fincrime) compliance programs have a people problem. The people are great—hardworking subject matter experts fighting financial crime and ensuring the reputational integrity of their firms through compliance. However, there are often not enough of them to meet new requirements, let alone manage remediation or enforcement actions. HFS’ research shows that financial services firms have been some of the earliest and most extensive adopters of automation, AI, and outsourcing.

Aug 14, 2023 | hfsresearch.com | Tom Reuner

The race for mindshare on GenAI is as mindboggling as the discussions themselves. Every person and their dog is publishing press releases on intended investments in GenAI, often claiming several billions of dollars in earmarked investments. While ServiceNow is rarely shy to deploy marketing hyperbole, three partnership announcements in a row with Cognizant, Accenture, and KPMG indicate a new dynamic within the always-enthusiastic ServiceNow ecosystem. We see two intertwined developments.

Apr 21, 2023 | hfsresearch.com | Phil Fersht

Apr 11, 2023 | hfsresearch.com | David Cushman |Melissa O’Brien

The bravest, most outward-looking chief marketing officers (CMOs) must be leaders of change, prioritizing how they work with CTOs and CIOs to build the ecosystems required to gather and respond to the data they need to deliver great experiences and frictionless commerce.