Hridika Biswas

1 week ago | horsesforsources.com | Phil Fersht |Tony Filippone |Hridika Biswas |Niti Jhunjhunwala

As speculation of a Capgemini takeover of WNS hots up, you have to question the future of BPO specialist firms as the worlds of services and software continue to blend together in a rapidly emerging $1.5 trillion market, which HFS last year termed “Services-as-Software”.

Oct 21, 2024 | hfsresearch.com | Ashish Chaturvedi |Hridika Biswas

Note: All service providers within a Horizon are listed alphabetically. Key facts about PwC’s AADA quadfecta services capabilities for the Generative Enterprise™Source: HFS Research, 2024PwC’s performance in the study and HFS’ views of its strengths and development opportunities for AADA quadfecta services capabilities for the Generative Enterprise™Source: HFS Research, 2024To read the complete report, click the download button below. Sign in to view or download this research.

Dec 8, 2023 | horsesforsources.com | Phil Fersht |Hridika Biswas |David Cushman

HFS has published its first intelligent document processing (IDP) Horizons report covering the broad landscape of IDP vendors landscape engaging with major enterprises. IDP is all about documents in the loose sense—extending beyond paper to include emails, digital forms, attachments, chats, and paper. It has quickly gained importance as a transformation enabler that uses automation to reduce manual effort and process the data present in documents faster and more accurately.

Oct 19, 2023 | horsesforsources.com | Phil Fersht |Reetika Fleming |Hridika Biswas |Anushka Mukherjee

HFS is back with its analysis of the finance and accounting (F&A) service providers, but now in the Horizons framework!With the rush to remain relevant in the new AI era, there should be no more important function than finance as the repository for all the data that is needed to support rapid and smart business decisions. Yes, it’s pivotal in helping organizations transform to respond to changing market forces. Traditional finance remains the backbone, but strategic finance is gaining importance.