StateTech Magazine

StateTech delves into the technology challenges encountered by IT professionals in state and local governments as they assess and adopt new solutions. This publication is produced by CDW, which is located in Vernon Hills, Illinois.

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Self-Healing Networks: How Are They Used in the Public Sector?

1 month ago | statetechmagazine.com | Adam Stone

May 08 2025 Artificial Intelligence State and local jurisdictions are leveraging self-healing network capabilities to bolster resilience against disruptive events such as cyberattacks and natural disasters. State and local governments require resilient networks to ensure effective service delivery.
NASCIO 2025 Midyear: Mobile Driver’s Licenses Fail to Fulfill Potential

1 month ago | statetechmagazine.com | Mickey McCarter

May 05 2025 Data Center Arizona’s and Utah’s CIOs tell the conference the programs require reconfiguration as an identity management platform. Louisiana was the first state to issue mobile driver’s licenses in 2018, and now 14 states offer them. Arizona and Utah are two of those states, and their CIOs considered the question of how to leverage the mobile driver’s license to enhance citizen services and serve as a digital proof of identity throughout government environments.
NASCIO 2025 Midyear: California Puts GenAI Solutions in Action

1 month ago | statetechmagazine.com | Mickey McCarter

May 02 2025 Software State technology officials explained how generative artificial intelligence helps emergency response, traffic management and call center operations. Speaking Wednesday at a panel of the NASCIO 2025 Midyear Conference, California technology officials shared how the state began its successful generative artificial intelligence (GenAI) pilots through a private sandbox, yielding demonstrable benefits for emergency services, traffic management and contact centers.
NASCIO 2025 Midyear: Enterprise Architecture Standards Maximize Productivity and Savings

1 month ago | statetechmagazine.com | Mickey McCarter

May 01 2025 Management However, CIOs agree that security developments can change the government IT roadmap. In Utah, a law enforcement agency once assessed some new artificial intelligence software that would help officers fill out forms quickly. The Utah Department of Technology Services inquired about the privacy and security protections of the application. It didn’t have any, so DTS did not approve the purchase.
NASCIO 2025 Midyear: 6 Initiatives for Thwarting AI-Enhanced Attacks

1 month ago | statetechmagazine.com | Mickey McCarter

Skip to main content New research from CDW reveals insights from AI experts and IT leaders.
Q&A: Pennsylvania CIO Amaya Capellán Quickly Vets Government AI Use Cases

1 month ago | statetechmagazine.com | Mickey McCarter

Apr 29 2025 Software The commonwealth’s unique artificial intelligence pilot puts employees in the driver’s seat. In July 2023, Pennsylvania Gov. Josh Shapiro named Amaya Capellán as the latest CIO of the commonwealth. Capellán brought deep experience to the job leading digital transformation in the private sector. She previously worked at Comcast, where she led transformation related to customer experience.
PTI AI and Cyber Summit: Montgomery County Residents Embrace Monty Chatbot

1 month ago | statetechmagazine.com | Mickey McCarter

Apr 28 2025 Software The county government’s change management team plans to capitalize on the project’s success. In just over a year, the Monty 2.0 311 chatbot has handled more than 25,000 conversations with residents in Montgomery County, Md., said Mike Zanfardino, a change management specialist for the county.
Chatbots Stay On Top for AI Use Cases

1 month ago | statetechmagazine.com | Ryan Petersen

Apr 25 2025 Software Training remains a stumbling block for adopting artificial intelligence across all industries. About half of all states are using artificial intelligence for chatbots, according to a 2024 survey by the National Association of State Technology Directors. The National Association of State Chief Information Officers (NASCIO) also identifies using chatbots to support citizen services as a top generative AI use case for state governments.
Government Security Ops Detect Threats With AI Solutions

1 month ago | statetechmagazine.com | Erin Brereton

New Jersey began hiring data science and engineering professionals three years ago to ensure its information is in order. “Everything is connected to the internet, from your HVAC system to all of the cameras doing security and your building automation system,” Geraghty says.
State and Local Agencies Deploy Artificial Intelligence for Document Processing

1 month ago | statetechmagazine.com | Adam Stone

Apr 21 2025 Software Officials see the automation of extracting data as a force multiplier. In partnership with the county assessor’s office, the King County, Wash., IT team has used artificial intelligence (AI) in a prototype redaction service that can remove sensitive information that may appear in application documents submitted for the senior property tax exemption program.