Workflow

Nov 19, 2024 | servicenow.com | Peter Burrows

Data, the fuel that lets AI systems learn, is the backbone of modern business. So HR leaders must help their teams derive greater value from that data for such tasks as identifying talent gaps, assessing employee performance, enhancing talent planning, and aligning talent with changing business needs. To step up, many HR leaders say they need to move beyond managing people who understand data, to understanding it themselves.

Sep 9, 2024 | servicenow.com | Beth Kanter

In my experience delivering AI training workshops to nonprofits, the vast majority of participants admit to experimenting with generative AI (GenAI) for content creation; however, most bring their own GenAI tools to work because the tools have not been officially provisioned. The majority also lack a formal acceptable use policy or provide training.

May 14, 2024 | servicenow.com | Richard McGill Murphy

The AI revolution is transforming the relationship between people and machines. At Knowledge 2024, experts from ServiceNow and Pearson presented new research that uses machine learning to predict how AI will change the mix of skills needed for organizations and individuals to succeed in the global economy. Key findings from the ServiceNow/Pearson study: Despite rising automation, global demand for labor will exceed supply over the next five years.

Dec 19, 2023 | servicenow.com | Jennifer Alsever

Digital transformation has upgraded customer and employee experience unlike anything we’ve seen in a generation, putting data at everyone’s fingertips. Online interactions are becoming so smooth that often we can’t tell where the chatbot ends and human intervention begins. And this is only the beginning of what’s to come. Generative AI promises to accelerate these changes.

Dec 11, 2023 | servicenow.com | Melanie Warner |Mark Yeow

The first time John Boerstler filed a medical claim as a veteran, he spent several hours at a Veterans Administration (VA) regional office in Houston filling out forms and talking with a service rep. The rep said she would need to send medical records requests to the military and to Boerstler’s previous health insurer. This would take time, she warned. She wasn’t kidding. Boerstler, a former Marine, didn’t hear back about his claim for almost a year after he filed it in 2009.