Salesforce+

1 week ago | salesforce.com | Dan Tynan

The global telecommunications industry is at an inflection point. Over the last five years, the world’s largest communications companies have poured hundreds of billions of dollars into building out 5G networks. Most, however, have yet to fully realize the return on those investments. At the same time, telecoms have had to compete against a raft of new technologies and business models, from VoIP to fixed wireless to satellite services.

1 month ago | salesforce.com | Nick Gibson

If you’ve worked with data products in the world before AI data analysis, you know the drill: a project manager or analyst has an important question, but getting the answer means using Structured Query Language (SQL), a language for querying databases. Without innovative tools like a text-to-SQL Slack agent, engineers and data scientists become gatekeepers to the data, since many teams don’t have the technical knowledge to work with SQL. This creates a data access gap.

1 month ago | salesforce.com | Joyce Leung

Despite the rise of newer digital channels, email remains one of the most widely used customer support channels. According to our research, 90% of service organizations still rely heavily on email. Email is particularly useful for handling more complex and less time-sensitive issues. Its asynchronous nature allows customers to send inquiries at any time, without needing to wait on hold. Email also creates a record of the entire interaction, which can be invaluable for customers.

1 month ago | salesforce.com | Caylin White |Jill Wagner

Imagine a world where your business resolves customer issues before they even arise. Sounds futuristic? It’s happening today. Customers expect more than just reactive support; they crave anticipation and personalized attention. Around 73% of customers expect companies to understand their unique needs, and expectations are only growing.

1 month ago | salesforce.com | Dan Tynan

Twenty years ago, the Salesforce AppExchange launched a thriving cloud app ecosystem that enabled businesses to enhance and customize their Salesforce environments — before cloud computing had been proven as a business model. Since that time, companies have installed more than 13 million apps from Salesforce’s more than 7,000 technology partners.