Salesforce+

Salesforce+ offers a variety of engaging content, including live events, original shows, podcasts, and more. With its captivating stories, expert insights, and leadership discussions, Salesforce+ aims to shed light on the future of technology in today's digital and remote work environment. It inspires countless Trailblazers to acquire new skills, explore different career paths, and make a positive impact in the world.

National

English

OTT/Streaming

Outlet metrics

Domain Authority

Ranking

Global

#395

United States

#249

Computers Electronics and Technology/Programming and Developer Software

#14

Traffic sources

Monthly visitors

Articles

How We Built a Text-To-SQL AI Agent to Get Instant Answers

1 week ago | salesforce.com | Nick Gibson

If you’ve worked with data products in the world before AI data analysis, you know the drill: a project manager or analyst has an important question, but getting the answer means using Structured Query Language (SQL), a language for querying databases. Without innovative tools like a text-to-SQL Slack agent, engineers and data scientists become gatekeepers to the data, since many teams don’t have the technical knowledge to work with SQL. This creates a data access gap.
Why Your Customer Service Emails Aren’t Working (And How To Fix Them With AI)

2 weeks ago | salesforce.com | Joyce Leung

Despite the rise of newer digital channels, email remains one of the most widely used customer support channels. According to our research, 90% of service organizations still rely heavily on email. Email is particularly useful for handling more complex and less time-sensitive issues. Its asynchronous nature allows customers to send inquiries at any time, without needing to wait on hold. Email also creates a record of the entire interaction, which can be invaluable for customers.
AI for Proactive SMB Service: Anticipating Needs Before They Arise

3 weeks ago | salesforce.com | Caylin White |Jill Wagner

Imagine a world where your business resolves customer issues before they even arise. Sounds futuristic? It’s happening today. Customers expect more than just reactive support; they crave anticipation and personalized attention. Around 73% of customers expect companies to understand their unique needs, and expectations are only growing.
From Apps to Agents: How Agentic AI Will Bring the Next Great Wave of Business Innovation

4 weeks ago | salesforce.com | Dan Tynan

Twenty years ago, the Salesforce AppExchange launched a thriving cloud app ecosystem that enabled businesses to enhance and customize their Salesforce environments — before cloud computing had been proven as a business model. Since that time, companies have installed more than 13 million apps from Salesforce’s more than 7,000 technology partners.
Best Startup Sales Strategies to Win More Customers

1 month ago | salesforce.com | Caylin White |Jeffrey Steen

Startups and small and medium-sized businesses (SMBs) are already juggling a million priorities, so why add changing sales strategies to the list? But, startups are built for speed and adaptation. Big companies are bogged down by layers of approvals and meticulous planning. Instead of trying to mimic corporate giants, startups should lean into their unique strengths for sales — and, of course, use the right tools.
How to Choose a Pricing Model: Strategies and Techniques

1 month ago | salesforce.com | Griffin Parry |James Wood

With so many pricing models to choose from, finding the right one for your product or service can be challenging. Choose the right model, and you could potentially unlock more revenue, market share, and customer satisfaction. But price your items incorrectly and you could damage your brand, ruin your profit margins, and create cash flow and operational issues.
Beyond Lines of Code: Redefining Developer Productivity and Purpose in the Agentic AI Era

1 month ago | salesforce.com | Dan Tynan

It’s hard to imagine an industry that hasn’t been affected by the rise of generative AI and autonomous AI agents. If you haven’t felt it yet, just wait. You will. But few professions have been transformed as dramatically as software development. AI agents are changing how applications are conceived, designed, and deployed. And that has changed the role developers play in helping their organizations succeed.
The AI Paradox: Untangling Employee Hesitation to Unleash Agentic AI

1 month ago | salesforce.com | Conrad Quilty-Harper

Artificial intelligence (AI) and AI agents, systems that can perform tasks autonomously, are rapidly becoming a vital part of the modern worker’s toolkit. Yet research suggests that many workers worry or even feel guilty about using AI. A recent Slack survey of 17,000 desk workers found that although the vast majority (76%) say they want to become an AI expert, nearly half (48%) say they would feel uncomfortable admitting to their boss that they use it for common workplace tasks.
How Agentic Marketing Automation Will Bring a New Era of Efficiency

2 months ago | salesforce.com | Ron Pereira

Better, faster, and cheaper. Marketing leaders’ goals haven’t changed, but they’re now being driven by the surge of AI and agents. They aren’t being asked to do new things – they’re evaluating whether they can be done differently. Specifically, how can their teams be even more efficient? Agentic marketing automation can help by doing critical work needed to get results across complex workstreams.
What Is Product-Led Sales? The Ultimate Guide

2 months ago | salesforce.com | Erin Hueffner

You know those delicious samples you snack on while shopping at warehouse clubs? And when the samples are so good that you decide — without prompting — to buy the product on the spot? That’s a classic example of product-led sales (PLS). Samples of donuts, pizza, or almond croissants don’t require a lengthy explanation or complicated product demonstration. And while your product or service might not be as tasty, there are proven strategies and tools that you can use to improve your sales.