Anastasia Posivets

Nov 20, 2024 | salesforceben.com | Sasha Semjonova |Tara Walton |Anastasia Posivets |Chris Mascaro

Salesforce’s growth – particularly over the last decade – has been monumental. Marc Benioff’s insatiable appetite for innovation and change has seen the cloud company accelerate into truly unchartered territory, lifting the ecosystem up right along with it. However, with growth comes both benefits and unfortunate pitfalls. Perhaps the biggest and most brushed-aside pitfall of all? The rise of broken, mismanaged, and downright wrong Salesforce implementations.

Oct 28, 2024 | salesforceben.com | Tara Walton |Anastasia Posivets |Chris Mascaro |Stacy O’Leary

It’s an old saying that most people have heard in one form or another: “you should learn to walk before you try to run”. The phrase brings to mind toddlers trying to run too quickly and falling. Taking the time to understand and be comfortable with the mechanics of walking before running headlong into an unknown outcome could be more than just a cautionary tale of avoiding the fall.

Oct 14, 2024 | salesforceben.com | Chris Mascaro |Stacy O’Leary |Lee Van Cromvoirt |Anastasia Posivets

When a company wants to centralize knowledge management, enhance customer support, improve accessibility, and seamlessly integrate knowledge with existing processes, they may decide to migrate their knowledge articles to Salesforce. The benefits of this migration are definitely worth it, but businesses may face some challenges and limitations. Overcoming them may require additional work, such as writing a Python script.