Byard Duncan

2 weeks ago | propublica.org | Jake Pearson |Joel Jacobs |Byard Duncan |Corey Johnson

This article was produced for ProPublica’s Local Reporting Network in partnership with The Connecticut Mirror. Sign up for Dispatches to get stories like this one as soon as they are published. This year, the head of Connecticut’s Department of Motor Vehicles made a startling public admission, telling lawmakers that the agency, which regulates the towing industry, has never enforced a century-old law meant to protect drivers whose cars are towed.

4 weeks ago | orlandoadvocate.com | Jake Pearson |Joel Jacobs |Byard Duncan

If you’ve ever felt scammed by a mortgage company, auto lender, credit reporting agency or other financial institution, you might have turned to the Consumer Financial Protection Bureau for help. In recent years, millions of Americans have filed complaints with the agency. Sometimes they did so after a long, unsuccessful back-and-forth with customer service representatives. In other cases, a friend, family member or advocate referred them.

4 weeks ago | propublica.org | Jake Pearson |Joel Jacobs |Byard Duncan

If you’ve ever felt scammed by a mortgage company, auto lender, credit reporting agency or other financial institution, you might have turned to the Consumer Financial Protection Bureau for help. In recent years, millions of Americans have filed complaints with the agency. Sometimes they did so after a long, unsuccessful back-and-forth with customer service representatives. In other cases, a friend, family member or advocate referred them.

1 month ago | propublica.org | Corey Johnson |Byard Duncan |Ginny Monk |Dave Altimari

This article was produced for ProPublica’s Local Reporting Network in partnership with The Connecticut Mirror. Sign up for Dispatches to get stories like this one as soon as they are published. The Connecticut legislature is working to overhaul the state's towing laws to protect consumers and lengthen the time before a towed vehicle can be sold.

1 month ago | propublica.org | Byard Duncan |Ryan Gabrielson |Lucas Waldron |Dave Altimari

This article was produced for ProPublica’s Local Reporting Network in partnership with The Connecticut Mirror. Sign up for Dispatches to get stories like this one as soon as they are published. For years, a towing company got to cut the line at the DMV in exchange for selling towed cars at deep discounts, according to an internal DMV report.