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Jan 22, 2024 | 
cuinsight.com | Patrick Henry |Cameron Madill |Sydney Isabelle Mayer |Jenni Speth
At our company, we have a philosophy called “The Boat Test”. We don’t do business with people with whom we wouldn’t want to spend a day on a boat. It’s simple, life is too short to do business with horrible humans. A couple of years ago, we had a meeting with one of the largest agricultural chemical distributors in the country. As a small manufacturer, this could have turned into a huge deal for us.
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Jan 19, 2024 | 
cuinsight.com | Sydney Isabelle Mayer |Jenni Speth |Scott Butterfield |Cameron Madill
America’s Credit Unions President/CEO Jim Nussle sent a letter Thursday to the House Ways and Means Committee and Senate Finance Committee urging them to fix an oversight to the Coronavirus Aid, Relief, and Economic Security Act (CARES Act) when marking up the tax proposal announced earlier this week.
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Jan 19, 2024 | 
cuinsight.com | Sydney Isabelle Mayer |Jenni Speth |Scott Butterfield |Cameron Madill
In our ever-evolving financial landscape, credit unions play a crucial role in shaping the financial well-being of individuals, particularly younger generations like Gen Z and beyond. With unique needs and expectations, these digital natives demand a new approach from credit unions. Check out a few of the primary ways your credit union can support and engage with the generations of the future.
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Jan 19, 2024 | 
cuinsight.com | Jenni Speth |Scott Butterfield |Cameron Madill
We’ve entered 2024 with good intentions and strong goals. Some of us have strayed, but remember each day is an opportunity to refocus and regroup. Some of us are on track and making progress. No matter where you are on your journey, you are here and showing up for yourself and that is what matters most.
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Jan 19, 2024 | 
cuinsight.com | Scott Butterfield |Cameron Madill |Seth Brickman
There has been a lot of conversation lately about the credit union difference, with some arguing that what we as credit unions hang our hat on, doesn’t stand out much from other mainstream financial institutions. I refuse to agree with this rising chorus. I’m not afraid to admit that I’m a credit union enthusiast (geek).
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Jan 18, 2024 | 
cuinsight.com | Sean Galli |Cameron Madill |Seth Brickman
The member or customer just walked out the door, hung up the phone or closed the chat. Phew! It’s over…you made it through. Until the next person arrives (or until the same person returns for something else). One excellent experience isn’t enough. You must provide an amazing bank or credit union consumer experience every single time someone seeks your services. According to Salesforce, 79% of consumers expect consistency in their interactions with any of your employees or departments. That’s right.
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Jan 18, 2024 | 
cuinsight.com | Cameron Madill |Seth Brickman |Jessica Maldonado
Credit Union National Association, doing business as America’s Credit Unions, will implement layoffs as a result of a recent merger and forecasts of business needs going forward, according to a WARN notice. The layoffs will affect employees in Wisconsin, the District of Columbia, Virginia, and various remote locations reporting to those states, including employees at 4703 Madison Yards Way, Suite 300 in Madison. Layoffs are expected to begin in March and continue through July.
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Jan 18, 2024 | 
cuinsight.com | Art Chamberlain |Cameron Madill
Shopping has changed in recent years as more and more of it has moved online. Now, for many consumers, especially younger ones, the way those purchases are paid for is changing too. One of those changes is the rapid growth of buy now, pay later plans that let shoppers buy in four easy payments with just one click, often with the promise of no interest charges or hidden fees.
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Jan 18, 2024 | 
cuinsight.com | Lauren Culp |Karen Postma |Cameron Madill
CUInsight Publisher & CEO Lauren Culp is joined by Karen Postma, Managing Vice President at PSCU/Co-op Solutions for a quick interview with just 3 questions about cybersecurity and AI…Three questions:(0:31) In today’s digital-enabled world, the rise of artificial intelligence (AI) has become a powerful tool. However, this same technology is also being used by cybercriminals for malicious purposes.
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Jan 18, 2024 | 
cuinsight.com | Rebecca Chen |Cameron Madill |Seth Brickman
Mortgage rates dipped again this week, enticing more rate-sensitive buyers and sellers to return to the housing market. The average rate for a 30-year loan dropped to 6.60% from 6.66% a week prior, according to Freddie Mac on Thursday. The latest average is the lowest level in seven months, since May 2023, when rates were around 6.57%. Homebuyers are returning to the market as borrowing costs retreated nearly 120 basis points from their October high when rates nearly broke the 8% mark.
