Cara Silletto

Nov 10, 2024 | hotelexecutive.com | Cara Silletto

It’s obvious that hotels need to keep their customers happy, and loads of time and money are spent researching the needs of their target clientele. While this focus on external customers is important, it is equally important for organizations to care about the needs of their internal customers – the employees! Employees who feel valued and supported are more likely to deliver exceptional hospitality.

Oct 29, 2024 | recyclingtoday.com | Cara Silletto

Nearly all organizations today struggle to hire and keep the employees they need to meet productivity and profitability goals. While some employers accuse younger generations of “not wanting to work,” I’ve spent the last decade diving into what employees of all ages do and do not want to stay with their employers. First, different people have different priorities, with the primary values shifting from generation to generation.

Aug 18, 2024 | hotelexecutive.com | Cara Silletto

The hospitality industry thrives on exceptional service, seamless operations, and a dedicated workforce. However, as a workforce retention expert, I see too many managers lacking the basic leadership skills essential for driving team success, providing quality service, and ultimately retaining employees. High turnover not only disrupts operations but also drains resources.

May 5, 2024 | hotelexecutive.com | Jennifer Nagy President |Jennifer Nagy |Cara Silletto |Mark Ricketts

Based on my 16+ years of experience in the hospitality industry, the press release is one of the least effective public relations tools, and marketers should be using other more effective ways to share their news and secure coverage by media outlets. Top journalists receive hundreds - if not thousands - of press releases by email every day, many of which don't offer any newsworthy Information; given that, how many of those hundreds of press releases are read by journalists from start to finish?

May 5, 2024 | hotelexecutive.com | Cara Silletto Founder |Cara Silletto |Corey McCarthy |Edita Lobaciute

Which of your leaders would benefit from improved employee retention? Whoever those leaders are, they have a role to play in implementing effective retention initiatives. When turnover rises, executives often point to HR to "fix it" but their plate is overflowing with termination paperwork, payroll, benefits management, and back-fill recruiting to replace lost talent.