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Apr 1, 2024 | 
news.cuna.org | Catherine Powers
We live in a time of rapid technological change. Artificial intelligence, automation, and digital solutions are transforming how members engage with credit unions’ products and services. However, personalized service remains a hallmark for credit unions. Yet, processes established centuries ago and legacy technology are fueling workplace fatigue and making it increasingly challenging to retain even the most committed employees.
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Oct 25, 2023 | 
cuinsight.com | Andy Janning |Randy Ralston |DaLand CUSO |Catherine Powers
Grief gets a bad rap. It’s associated almost exclusively with sad and painful events, which is why people tend to avoid dealing with or discussing it. But over the last few years, I’ve embraced the notion that grief is actually a good thing.
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Oct 24, 2023 | 
cuinsight.com | Randy Ralston |DaLand CUSO |Catherine Powers |Lauren Culp
Nearly 74,000 participating Dupaco Community Credit Union member-owners received a share of more than $3.3 million in Thank Use Ownership Perks for 2023. The special payout to participating members happened earlier today, Oct. 19, which coincides with International Credit Union Day. The dividend is part of the credit union’s nine-month program called Thank Use. The timeframe to earn Thank Use was Jan. 1 through Sept. 30. The average dividend this year was $45.
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Oct 24, 2023 | 
cuinsight.com | Randy Ralston |DaLand CUSO |Catherine Powers |Lauren Culp
NAFCU Vice President of Legislative Affairs Brad Thaler reiterated the association’s support for rules aimed at targeting illegal and fraudulent robocalls, while also detailing concerns about their impact on credit unions, ahead of a Senate Commerce subcommittee hearing today on the issue.
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Oct 24, 2023 | 
cuinsight.com | Cicely Jones |Randy Ralston |DaLand CUSO |Catherine Powers
Halloween is a time for getting together, carving pumpkins, dressing up, and telling scary stories. This spooky season, let’s discuss some scary facts about money today and how you can avoid becoming a statistic yourself. According to a 2022 Consumer Bureau of Financial Protection study, only 37% of Americans have at least one month of income saved in an emergency fund.
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Oct 24, 2023 | 
cuinsight.com | Randy Ralston |DaLand CUSO |Catherine Powers |Lauren Culp
According to Javelin Research, more than 1 in 5 adult Americans have been a victim of account takeover (ATO) fraud. ATO fraud—defined as unauthorized parties gaining access to an individual’s account or profile to commit financial theft—is growing, and it’s manifesting in new and concerning ways. The latest trends range from scam contact centers and criminals mimicking legitimate financial institutions, to deepfakes of members’ voices and facial images using AI.
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Oct 24, 2023 | 
cuinsight.com | Garret Reich |Randy Ralston |DaLand CUSO |Catherine Powers
Fintech partnerships play a pivotal part in the strategies of a growing number of banks. Whether that strategy happens to be offering banking as a service or launching a separate digital banking brand, the intent for many community banks is to attract customers outside of the branch footprint — and fintechs are key. Legend Bank in Bowie, Texas, expects to line up multiple fintech partners for its new BaaS offering by the end of 2024, says Jared Robinson, the fintech program manager there.
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Oct 24, 2023 | 
cuinsight.com | Randy Ralston |DaLand CUSO |Catherine Powers |Lauren Culp
In a world where the almighty US Dollar is teetering on the financial abyss, its worth eroded by inflation and the reckless proliferation of money to cover ever-escalating national debts, SWIFT’s capacity to transfer funds ‘swiftly’ suddenly seems like a distraction. As the global financial landscape undergoes tectonic shifts, banks, payment giants, and financial cooperatives are beginning to grasp the urgency of seeking alternatives to the USD.
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Oct 24, 2023 | 
cuinsight.com | Catherine Powers |Lauren Culp |Andrew Gordon |Devesh Khare
Credit cards and auto loans which are typically high volume and low balance drove the 31% rise in delinquency last quarter (NCUA: Credit Union System Performance Data: 2023Q2). Today, it takes a large number of staff to manage servicing, collections and risk associated with rising delinquencies. To make matters worse, credit union executives are on a hiring treadmill with no end in sight for specialized roles like collections agents.
