Cynthia Schuler

Jan 19, 2025 | hotelexecutive.com | Cynthia Schuler

The hospitality industry faced many challenges in 2024. Bouncing back from COVID, some of the issues the industry was faced with were labor shortages, sustainability, and technological integration. These will remain issues in 2025, along with economic pressure from the 2024 election in the U.S., as it is likely to have an impact on the global hospitality industry in 2025.

Oct 13, 2024 | hotelexecutive.com | Cynthia Schuler

FOCUS: SAVE SHARE TEXT SIZE PRINT COMMENT PDF It is critical for the hospitality industry to employ and retain a dynamic and fulfilled workforce. A very large percentage of hospitality industry employees were furloughed during the global pandemic, and the industry is still challenged with successfully returning to pre-pandemic level staffing.

Jul 7, 2024 | hotelexecutive.com | Cynthia Schuler

Providing a personalized experience to a guest is one step in gaining a return customer. Personalization, or tailoring a specific experience to a guest’s preferences goes long and far in the hospitality industry. Not only will a guest return to an establishment after a memorable experience, but they will share their experience with others who may decide to spend time at your establishment based upon the information received by that guest.

Mar 31, 2024 | hotelexecutive.com | Cynthia Schuler Principal |Cynthia Schuler |Rohith Kori

Before promoting an environment of diversity and inclusion, leaders in the hospitality industry must support the mission of creating and nurturing internal environments that are diverse and inclusive where all employees will thrive and successfully serve their external clients at an optimal level. To nurture diversity and inclusion, leaders must first commit to the mission of building a diverse workforce to service diverse clients.

Jun 6, 2023 | hotelexecutive.com | Cynthia Schuler |Josh Stuhr |Nadav Avni |Paul Savage

One critical lesson that the past few years has taught the global hospitality industry is that market conditions can evolve suddenly and unexpectedly from one moment to the next. Whether dealing with a need to promote enhanced safety measures or react to changes in guest or competitor trends, hoteliers must adapt quickly if they wish to maintain an edge in promoting their offerings within an ever-shifting industry climate.