Helen Godley

Apr 11, 2023 | mediacatmagazine.co.uk | Helen Godley |Giles Lury |Gabriel Ciordas |Kitty Poole

Home delivery hit the headlines in the UK last December when a perfect storm of Royal Mail strikes and extreme weather resulted in huge backlogs and many people not getting their parcels in time for Christmas. Doddle found that 62% of shoppers had experienced at least one delivery issue in the month, and 39% of consumers were considering switching retailers to avoid problematic carriers, their reputations damaged by the peak delivery failures.