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1 month ago | 
hospitalitynet.org | Henri Roelings |Henri Roelings Founder
At this year’s ITB, Hospitality Net took to the show floor to ask a big question as part of the Hospitality Net World Panel Viewpoint: What is the single biggest impact AI will have on hospitality? We gathered insights from 20 industry leaders who shared their thoughts on how AI is transforming guest experiences, revenue management, operations, and the very fabric of hospitality itself. AI-driven personalization was a recurring theme.
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2 months ago | 
hospitalitynet.org | Henri Roelings |Henri Roelings Founder |Mark Fancourt |Nick Slavin
In the wake of Google CEO Sundar Pichai’s recent assertion that their upcoming Gemini AI aims to become a “universal AI agent” useful in everyday life, hoteliers are asking a pivotal question: How can they prepare for personal AI agents that promise to transform the travel and hospitality landscape?
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2 months ago | 
hospitalitynet.org | Henri Roelings Founder |Henri Roelings
Hospitality is built on a foundation of service -an industry that prizes comfort, human connection, and memorable experiences above all else. Yet, when it comes to technology, hotels often stand accused of lagging behind. Many properties struggle with fragmented, outdated tech stacks that weigh down operations and hinder guest satisfaction.
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2 months ago | 
hospitalitynet.org | Henri Roelings |Henri Roelings Founder |Max Starkov |Mark Fancourt
A recent discussion on Hospitality Net’s World Panel has reignited the debate over whether differentiating hotel pricing based on a traveler’s geographic location is a prudent revenue management strategy or an ethically fraught practice.
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2 months ago | 
hotel.report | Henri Roelings
The conversation stems from research suggesting that several major OTAs (Online Travel Agencies) appear to offer higher rates to users in more affluent regions—most notably the San Francisco Bay Area—compared to those in less affluent cities like Phoenix or Kansas City. According to SFGate, the discrepancies can be dramatic, sometimes reaching $500 more per night for the very same room and dates. Such stark contrasts immediately raise questions about the use of location as a pricing variable.
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Jan 10, 2025 | 
hospitalitynet.org | Henri Roelings Founder |Henri Roelings |Simone Puorto |Adam Mogelonsky
The hospitality industry has no shortage of buzzwords and revolutionary headlines—yet behind the chatter, some visionary thinkers are genuinely mapping out what the future might look like. Recently, futurist and publisher Simone Puorto sat down with consultant and strategist Adam Mogelonsky to discuss how artificial—or as they term it, “alien”—intelligence will radically impact every facet of hotel operations.
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Jul 1, 2024 | 
hospitalitynet.org | Henri Roelings
Surprisingly, many hotel groups and brands have yet to integrate data scientists into their core marketing and IT teams despite the explosive growth of data-driven decision-making in other industries. These hotel groups seem entrenched in traditional, hierarchical organizational structures that are not conducive to integrating data science, as these rigid frameworks often lack the flexibility required to incorporate and fully utilize innovative analytical roles.
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Jun 25, 2024 | 
hospitalitynet.org | Henri Roelings
The words ‘cautious optimism’ have been a recurrent theme for many other sector outside of hospitality, but within the world of hotels there are especially true as we look ahead to ongoing travel growth amidst a series of red flags indicating an economic slowdown. Our industry appears to be in a state of contradictions that indicate a bullish future but a bumpy road along the way. Some segments continue to rise in relative contribution; others are flat or slightly shrinking.
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Jun 10, 2024 | 
hospitalitynet.org | Henri Roelings
Welcome to another edition of Hospitality Net Behind the Quote (BTQ). In Behind the Quote, we dive into noteworthy articles by reaching out to the companies behind the article for additional insights. This time, Henri Roelings had the privilege of diving deeper into a recent opinion article by FutureLog AG: 'The Secret to Getting Executive Buy-in For Hospitality Procure-to-Pay Technology'.
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May 13, 2024 | 
hospitalitynet.org | Simone Puorto Founder |Simone Puorto |Henri Roelings
This article is published as part of a viewpoint in the World Panel:How Data Science Can Transform Conventional Hotel HierarchiesInformation Technology — Viewpoint by Henri RoelingsOh, that's a good one! I think the problem with our industry is that we tend to fear data as the nemesis of the 'human touch' (whatever that means). Henri is right about hierarchical organizational structures.
