HospitalityNet

Hospitality Net stands as the top global website for the hospitality sector, offering B2B-focused articles that provide insightful opinions on industry technology. Our platform is dedicated to helping readers by curating high-quality content from experts in the hotel industry. Additionally, it serves as a hub for the latest news and announcements from around the world. With cutting-edge publishing and distribution technology, Hospitality Net guarantees that your articles reach and engage the global hospitality community effectively.

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Articles

EHL Innovation Rewind: Thomas Meier on AI, Personalization, and Preserving the Rituals of Luxury at Jumeirah

1 day ago | hospitalitynet.org | Simone Puorto |Thomas Meier

At the EHL Open Innovation Summit in Lausanne, we had the chance to sit down with Thomas Meier, CEO of Jumeirah Group, for an open conversation about the future of luxury hospitality. Our discussion touched on how artificial intelligence is helping to free up teams for more meaningful guest interactions, why true personalization must stay human and contextual, and how innovation can thrive without losing the timeless rituals that define luxury service.
EHL Innovation Rewind: Bernhard Bohnenberger on Mindful Luxury and the Invisible Power of Technology

2 days ago | hospitalitynet.org | Simone Puorto |Bernhard Bohnenberger

Our conversation with Bernhard Bohnenberger, CEO and Co-founder of Discover Collection, took place during the EHL Open Innovation Summit in Lausanne. We spoke with him about the role of technology in luxury hospitality, how guest expectations are evolving, and why emotional connection should remain central to high-end travel.
EHL Innovation Rewind: Sarah Marquis on Why the Future of Travel Must Be Felt, Not Engineere

4 days ago | hospitalitynet.org | Simone Puorto |Sarah Marquis

While attending the EHL Open Innovation Summit in Lausanne, we met with Sarah Marquis, National Geographic Explorer, to talk about the future of travel and what makes it truly meaningful. In our conversation, she reflected on the importance of emotional connection, the irreplaceable value of walking, and how real travel is never about technology but about presence, feeling, and being part of the natural world. From my point of view, the real impact will not come from outside technology.
EHL Innovation Rewind: Michael Levie on Middleware, Microdata and the Jam Session Spirit of CitizenM

4 days ago | hospitalitynet.org | Simone Puorto |Michael Levie

At the Open Innovation Summit hosted by EHL Innovation Hub, we sat down with Michael Levie, Founding Partner at CitizenM. We asked him a few questions about where he sees the biggest tech shifts coming in hospitality and what makes CitizenM stand out in the way they work. Michael talked about middleware, microdata and why moving to the cloud is not enough. He also explained how the culture at CitizenM is like a jam session and how that energy still lives on today.
Food for Thought: Is Traditional Search Dead?

5 days ago | hospitalitynet.org | Max Starkov

A recent post on LinkedIn declared the end of the search engines as we know them. the list even declared “R.I.P. Search.” This is in tune with an avalanche of recent headlines arguing that traditional search is dead due to the rise of AI Search via the generative AI platforms ChatGPT, Claude, Perplexity, etc. Some experts herald the end of Google's monopoly on search and claim that traditional search marketing is becoming obsolete. Let’s not get carried away.
What Key Hotel Metric Is After RevPAR

5 days ago | hospitalitynet.org | Adam Mogelonsky |Larry Mogelonsky

RevPAR is a critical statistic for hotels. It always has been, always will be. But it has some gaps. Namely, it doesn’t quite fit in the modern world of hotels that’s focused on growing ancillary spend as well as the relationship between ancillaries and brand equity or commanding above-market rates. Further, RevPAR give owners a good understanding of profitability insofar as the flowthrough efficiency to GOP. So, what’s the most valuable metric for quantifying a hotel’s growth beyond RevPAR?
Downtown Monroe’s Newest Crown Jewel, The Hotel Monroe Officially Opens May 29

1 week ago | hospitalitynet.org

A new chapter begins in Northeast Louisiana today with the grand opening of The Hotel Monroe. The design-forward boutique hotel seamlessly blends historic architecture with modern Southern hospitality. The Hotel Monroe buildings originally stood as a Sugar Brothers Grocery and Opera House. Since then, they have housed a hardware store, poolside shop, and in the 1920s, the Star Hotel. The buildings have been carefully restored to create a boutique hotel that caters to today’s traveler while honoring the stories, heritage, and charm of Northeast Louisiana.
Why is Airbnb losing the war of STR dominance to Booking..com?

1 week ago | hospitalitynet.org | Max Starkov

Last year, Booking.com delivered 400.4 million nights booked at short-term rentals (STRs), which was 80% of Airbnb’s total nights. At the same time, Booking.com generates almost twice as many nights per listing on its platform as Airbnb. Growth rates for a number of STR listings on the Booking.com platform were 17% vs only 4% for Airbnb. Is Booking.com overtaking the leadership of Airbnb in the STR sector?
Artificial Incompetence: An Undesirable Version of AI and Other CX Risks

1 week ago | hospitalitynet.org | Shep Hyken

I’ve been reviewing my customer experience research, specifically the section on the future of customer service and AI (Artificial Intelligence). A few findings prove that customers are frustrated and lack confidence in how companies are using AI:In general, 57% of customers are frustrated by AI-fueled self-service options. 49% of customers say technologies like AI and ChatGPT scare them. 51% of customers have received wrong or incorrect information from an AI self-service bot.
How to Avoid the Frankenstein Strategy When Creating a New Hotel?

1 week ago | hospitalitynet.org | Alvaro Moreno |Álvaro Moreno

Assembling a dream hotel and putting together the different parts—planning, concept, branding—comes with a lot of vision. But what if you end up creating a Frankenstein monster? I very much like this analogy of the experiment and its tragic outcome because I have seen this in the hotel industry more often than not. Piecing together body parts, stitching things here and there, and then bringing it to life.