Tony Filippone

1 week ago | horsesforsources.com | Phil Fersht |Tony Filippone |Hridika Biswas |Niti Jhunjhunwala

As speculation of a Capgemini takeover of WNS hots up, you have to question the future of BPO specialist firms as the worlds of services and software continue to blend together in a rapidly emerging $1.5 trillion market, which HFS last year termed “Services-as-Software”.

3 weeks ago | horsesforsources.com | Phil Fersht |Saurabh Gupta |Tony Filippone |Joel Martin

In the late 19th century, the US didn’t have an income tax and relied purely on tariff revenues. Now, the fate of the global economy lies with one “big beautiful bill” of income tax cuts, which President Trump believes will stimulate an economic surge for the country. Economics and analysts are highly skeptical that this will work. At HFS, we see the very foundations of the IT services industry being rattled to the core.

Dec 18, 2024 | horsesforsources.com | Tony Filippone

Salesforce’s AgentForce 2.0 signals a new era of digital labor, redefining how enterprises manage productivity, outsourcing, and internal workforce models. By integrating AI-driven Digital Workforce Equivalents (DWEs) into its platform, Salesforce positions itself as a cornerstone of the agentic AI revolution, challenging traditional IT and outsourcing paradigms.

Jul 10, 2024 | horsesforsources.com | Phil Fersht |Tony Filippone |Saurabh Gupta

We’ve finally reached the point in our careers when we need to learn new and more ingenious ways of doing things. No more papering over the cracks, no more passing the problems onto someone else to fix. YOU are the problem that now needs fixing. For decades, we’ve been throwing trillions at our enterprise operations, namely ERP systems, data warehouses, RPA, software engineers, process architects, etc. But to what end? To eke out some more efficiency here, rinse out some cost there?

Apr 17, 2024 | horsesforsources.com | Phil Fersht |Elena Christopher |Tony Filippone |Saurabh Gupta

The IT and business services world has entered a crucial phase where the winners and losers will become clear in the next few months. Many are already getting left behind in the legacy services world of shopping low-cost labor, while the smarter ones are vying to become strategic partners to their enterprise clients, helping them write off decades of people, process, data, and technology debt to forge the path to the brave new AI world.