Niti Jhunjhunwala

1 week ago | horsesforsources.com | Phil Fersht |Tony Filippone |Hridika Biswas |Niti Jhunjhunwala

As speculation of a Capgemini takeover of WNS hots up, you have to question the future of BPO specialist firms as the worlds of services and software continue to blend together in a rapidly emerging $1.5 trillion market, which HFS last year termed “Services-as-Software”.

2 months ago | horsesforsources.com | Phil Fersht |David Cushman |Niti Jhunjhunwala

Prepare for a breakthrough year in the Generative Enterprise—powered by the potential of agentic AI to deliver end-to-end, self-improving, cross-silo processes to achieve business outcomes, the promise of deregulation, and greater access to the infrastructure of the Stargate program, and a new wave of LLM innovation exemplified by China’s DeepSeek. There has never been more urgency to find the right services partner to match your firm’s ambitions.

Jan 17, 2025 | horsesforsources.com | Phil Fersht |Elena Christopher |Divya Iyer |Niti Jhunjhunwala

HFS research has found that the average time for a bank to onboard a new commercial customer is 32 days. Not hours. DAYS. The rapid and often real-time digital interactions and journeys enjoyed in the retail banking domain have not permeated the commercial banking realm – despite the fact that commercial clients are typically banks’ highest-value clients.

Feb 9, 2024 | horsesforsources.com | Phil Fersht |Elena Christopher |Niti Jhunjhunwala

In 2023, HFS Research released a seminal study on the state of innovation in the financial services market’s asset and wealth management (AWM) segment. In it, we spotlighted the poor digital hygiene lurking behind years of M&A and expansion efforts. More is definitely not the same as better.

Oct 24, 2023 | horsesforsources.com | Phil Fersht |David Cushman |Niti Jhunjhunwala

HFS has just launched the industry’s first-ever Generative Enterprise™ Services Horizons report, covering the 35 leading service providers and advisors vying for what they expect to be an enterprise investment bonanza.  So we finally have real “low-code” technology for business people, and every company leader wants to make sure they aren’t caught flat-footed again like they were barely a year after that famous ChatGPT launch.