Jack Krantz

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AI and Digital Innovation Reshape the Group Benefits Landscape in 2024

Nov 4, 2024 | datos-insights.com | Steven Kaye |Jack Krantz |Nancy Casbarro

The group life and voluntary benefits sector is undergoing a significant transformation, driven by artificial intelligence adoption, changing workforce demographics, and evolving employee expectations. Carriers and benefits administrators are rapidly incorporating AI, including generative AI, to revolutionize how benefits are delivered and managed, as well as for benefits communications, customer service, product recommendations, and education.
The Future of Life, Annuity, and Benefits Insurance Policy Administration: AI, Flexibility, and Cloud Adoption

Oct 31, 2024 | datos-insights.com | Nancy Casbarro |Jack Krantz

Datos Insights’ latest Market Navigator report on Life/Annuity/Benefits (L/A/B) Policy Administration Systems highlights how insurers are rapidly adopting new technologies and flexible approaches to stay competitive in an evolving marketplace. Here are the key trends shaping the future of policy administration: Artificial Intelligence is no longer just a buzzword in insurance—it’s becoming a core component of modern policy administration systems.
NY DFS Raises the Bar: New AI Cybersecurity Guidance Signals Shift in Regulatory Expectations

Oct 30, 2024 | datos-insights.com | Jack Krantz |Jane Ginn

As artificial intelligence transforms the insurance industry, cybersecurity risks are evolving at an unprecedented pace. The New York Department of Financial Services (NY DFS) has responded with groundbreaking guidance on AI-related cybersecurity risks, setting new expectations that will likely influence regulators nationwide.
Revolutionizing Insurance Claim Disbursements: The Digital Shift

Aug 12, 2024 | datos-insights.com | Deb Zawisza |Jack Krantz |Chris Allen

In an era where smartphone experiences shape customer expectations, the insurance industry stands at a crossroads in claim disbursement processes. While paper checks have long been the norm, digital solutions are rapidly gaining ground, offering improved customer experiences and operational efficiencies. I recently wrote about the outbound payments landscape in the Datos Insights report, Stop the Checks: Deliver on Brand Promise with Outbound Payments.
How Mobile POS is Enhancing the Customer Experience - Datos Insights

Aug 7, 2024 | datos-insights.com | Chris Allen |Jack Krantz

Mobile point-of-sale (POS) technology is revolutionising retail and hospitality businesses worldwide. From bustling big-box stores to intimate boutiques and busy restaurants, many firms are turning to mobile POS solutions to enhance customer experiences and streamline operations. This shift is driven by the need to manage peak-time queues, personalise interactions, and adapt to changing consumer expectations. Let’s explore some of the ways this technology is reshaping the way we shop and dine.
AEO is the New SEO

Jul 31, 2024 | datos-insights.com | Jack Krantz

In the rapidly evolving world of digital marketing, the impact of artificial intelligence (AI) on search engine optimization (SEO) cannot be overstated. As AI continues to reshape the landscape of search engines, it’s becoming increasingly clear that the traditional SEO strategies are no longer sufficient. Enter “Answer Engine Optimization” (AEO) – the new frontier in SEO driven by giants like Google and OpenAI as well as startups like Perplexity.
Lessons from the Crowdstrike Meltdown

Jul 19, 2024 | datos-insights.com | Mitch Wein |Tim Baum |Jack Krantz

As everyone likely knows by now, CrowdStrike, a Texas-based cybersecurity company focused on Microsoft computers, triggered a massive worldwide outage due to an update it pushed out last night.
Why Is BlackRock Acquiring Preqin?

Jul 11, 2024 | datos-insights.com | Datos Insights |Nancy Casbarro |Jack Krantz

BlackRock, the world’s largest asset manager and a leading technology provider to capital markets firms, recently announced its plan to acquire private markets data provider Preqin for US$3.2 billion. But why? For starters, bringing together Preqin’s data and research tools with BlackRock’s Aladdin platform, and in particular its private markets solution eFront, would significantly bolster BlackRock’s alternative investment data and technology offerings and expand its client base.
AI Implementation Framework for Insurers

May 22, 2024 | datos-insights.com | Deb Zawisza |Jack Krantz |Eric Weisburg |Ashley Lee

The insurance industry is unique in the extent and variability of its regulatory environment. As such, leaders in this sector must have a comprehensive understanding of AI and its implications. As AI continues to advance and permeate various aspects of the insurance industry―from underwriting and claims processing to customer service and fraud detection―it is crucial for companies to have a clear understanding and strategy in place.
Transformation Success Is Built on Clear-Eyed Block Analysis

May 3, 2024 | datos-insights.com | Eric Weisburg |Lisa Asher |Jack Krantz |Paul Mattern

The Life, Annuities, and Benefits (LAB) industry is facing a pivotal moment. As consumer expectations shift and digital capabilities become increasingly essential, LAB carriers must embrace core system modernization to remain competitive. However, the path to successful transformation is not a one-size-fits-all approach; rather, it requires careful evaluation and strategic decision-making.