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Jul 15, 2024 | 
cuinsight.com | Jeff Mortenson |Swbc LenderHub
Financial institutions always work to enhance their collections strategies, an essential tool for maintaining healthy cash flow and minimizing risk. Many institutions must make a critical decision about employing digital methods or live agents for their collections processes. Both approaches offer distinct advantages, and various factors need to be considered. This article will outline three crucial factors to consider when making this important choice.
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May 22, 2024 | 
cuinsight.com | Jeff Mortenson
We all have preferences, and it can be a challenge to accommodate them all for your members. While some may prefer to maintain a sense of comfort with the familiar traditional route, others may race to explore the benefits of new advancements. Credit unions often encounter the task of finding a service approach that accommodates all. Developing or adopting the right product that considers all members while propelling the institution forward requires a comprehensive understanding.
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Apr 19, 2024 | 
cuinsight.com | Jennifer Wagner |John Pettit |Seth Brickman |Jeff Mortenson
People helping people is a cornerstone of the Credit Union Movement. It’s no surprise that generations after Great Depression-era workers first pooled their financial resources to stand up the credit union model, their families are financially stronger. They have their own homes. They run small businesses. They pursue higher education and other financial ideals. Still, the need is great for financial education to help people navigate their daily lives.
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Apr 18, 2024 | 
cuinsight.com | John Pettit |Seth Brickman |Jeff Mortenson |Kerala Taylor
Perhaps what you wanted to do with your undergraduate degree hasn’t panned out quite as you’d hoped, or maybe you’ve planned all along to continue your education. That’s completely understandable—between the 2020 pandemic and the current housing crisis, times have been tough, especially for young adults. Earning an advanced degree is a great way to increase your earning power—or pivot to another industry entirely—but funding it can seem difficult.
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Apr 18, 2024 | 
cuinsight.com | John Pettit |Seth Brickman |Jeff Mortenson |Kerala Taylor
As guardians of sensitive cardmember and account data, credit unions running a credit card program must monitor cybersecurity trends closely to protect their cardmembers. Cybercriminals continue to evolve their methods, and fraud reports and losses continue to climb. Current attack methods to be aware of:Recent Artificial Intelligence (AI) developments, like ChatGPT, have made phishing attempts much more effective.
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Apr 18, 2024 | 
cuinsight.com | John Pettit |Seth Brickman |Jeff Mortenson |Kerala Taylor
No one likes to be blindsided by change—perhaps least of all when it affects finances. Regulations—though typically meant to improve circumstances—can be disruptive without the proper prep, foresight, and collaboration. With bias and misleading headlines scattered across the web bent on picking facts that support their statements, having committees and personnel dedicated to preserving unbiased reports and supporting banks and consumers is critical.
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Apr 18, 2024 | 
cuinsight.com | John Pettit |Seth Brickman |Jeff Mortenson |Kerala Taylor
Battered by economic challenges, today’s financial consumers are being forced to reevaluate their spending and saving habits. Fewer consumers are feeling financially secure, with nearly half of all surveyed living paycheck to paycheck. Despite this difficult terrain, many—if not most—credit unions know what they need to do to succeed. They recognize that a deep understanding of their members’ financial needs and concerns is key to earning their trust, deposits and daily transactions.
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Apr 18, 2024 | 
cuinsight.com | Bo McDonald |John Pettit |Seth Brickman |Jeff Mortenson
I am flying solo for this episode and am diving deep into a powerful email that hit my inbox. Join me as I unpack the wisdom it holds and its implications for leadership, culture, and tough conversations. As a leader wearing multiple hats, from president of a marketing company to serving on various boards, I often find myself navigating the delicate balance of nurturing a healthy culture while addressing challenging behaviors.
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Apr 18, 2024 | 
cuinsight.com | John Pettit |Seth Brickman |Jeff Mortenson |Kerala Taylor
U.S. existing home sales fell in March as higher interest rates and house prices sidelined buyers from the market. Home sales dropped 4.3% last month to a seasonally adjusted annual rate of 4.19 million units, the National Association of Realtors said on Thursday. Economists polled by Reuters had forecast home resales slipping to a rate of 4.20 million units. Sales fell in the densely populated South, the Midwest, which is considered the most affordable region, and the West.
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Apr 18, 2024 | 
cuinsight.com | John Pettit |Seth Brickman |Jeff Mortenson |Kerala Taylor
Draft data privacy legislation addresses several areas of interest for America’s Credit Unions, but it falls short of addressing many credit union concerns, President/CEO Jim Nussle wrote to a House Energy and Commerce subcommittee. The letter was sent ahead of a hearing on the legislation unveiled last week.
