-
Sep 18, 2024 | 
cuinsight.com | Swbc LenderHub
You have worked hard to maintain your position in the race for your borrower’s loyalty. Don’t fall behind. Make sure you are taking effective steps to propel your financial institution to first place at the finish line. These five tips can help turbocharge your loan portfolio. Get your financial institution ready to rev its engines! From managing risk to diversifying revenue and streamlining transactions, these tips will help you turbocharge your lending.
-
Jul 15, 2024 | 
cuinsight.com | Jeff Mortenson |Swbc LenderHub
Financial institutions always work to enhance their collections strategies, an essential tool for maintaining healthy cash flow and minimizing risk. Many institutions must make a critical decision about employing digital methods or live agents for their collections processes. Both approaches offer distinct advantages, and various factors need to be considered. This article will outline three crucial factors to consider when making this important choice.
-
Jul 10, 2024 | 
cuinsight.com | Ronni Martinez |Swbc LenderHub
The financial industry evolves at a rapid pace, making it difficult for credit unions to keep up with ever-changing trends. With technology-loving consumers always in search of easier, more seamless transactions, credit unions must also continue to evolve and adapt in order to stay in the race. As technology advances, financial trends can quickly become expectations from your members.
-
Apr 8, 2024 | 
cuinsight.com | Swbc LenderHub |Lauren Culp |Sydney Isabelle Mayer |Mark Arnold
When it comes to paying bills, some people have a million excuses (both valid and invalid) for skirting their obligations. Unfortunately, lenders constantly deal with borrowers’ excuses when it comes time to pay up. Here’s some guidance for responding to common collections objections and recouping the money you’re rightfully owed. Claiming a debt doesn’t exist is a common response to a collections call, and it could be that the borrower truly does not recall the debt.
-
Jan 25, 2024 | 
cuinsight.com | Mark Leher |Loraine Catlett |Swbc LenderHub |Dan Price
The holidays brought laughter by the fireplace, warm desserts, and the joyous sounds of caroling. But lurking outside in the frigid cold, after the tree is put away and before the first credit card bill comes, winter is preparing a surprise for your members: Unforeseen car troubles threaten to cast a dark shadow over the recent festivities. To be fair, car woes can affect your members at any time, but winter can be especially tough for vehicle owners.
-
Nov 13, 2023 | 
cuinsight.com | Tyreo Harrison |Swbc LenderHub |Randall Smith |Kristi Nelson
In our modern, digital world, the financial landscape is evolving—and fast. Today’s money moves at the speed of the Internet, which means banking isn’t what it used to be. As change sweeps through the banking sector, traditional banks—especially smaller financial institutions like community and regional banks—must understand why embracing the technology that’s reshaping the industry isn’t simply an option, it’s a necessity.
-
Oct 17, 2023 | 
cuinsight.com | Blake Hastings |Swbc LenderHub |Molly Irelan |Albert Howard
Overall, the financial sector appears well positioned for an economic downturn. Arguably, the predicted recession has been one of the most forecasted in economic history. As such, financial institutions have had plenty of time to prepare their balance sheets accordingly, which they have.
-
Sep 25, 2023 | 
cuinsight.com | Tyreo Harrison |Swbc LenderHub |Lauren Culp |Kevin Cummer
In a vast—and largely digital—lending landscape, big banks and FinTechs often hog most of the financial glory. They’re more visible and have slick advertising that suggests they’re the best and safest bet for a person’s financial future. But there’s an itch larger financial institutions can’t scratch for many consumers. That’s where smaller financial institutions have an opportunity to shine.
-
Sep 22, 2023 | 
cuinsight.com | Swbc LenderHub |Joshua Barclay |Seth Brickman |Andy Hardin
Integrating technology into modern contact centers isn’t just a trend, it’s a necessity. For credit unions, leveraging tech is essential for enhancing contact center operations and improving member experiences. The right tech can also ease staff burdens, boost job performance, and increase overall employee satisfaction. A recent study from Future Forum found that investing in technology has a positive impact on employee performance.
-
Sep 11, 2023 | 
cuinsight.com | Jeff Mortenson |Swbc LenderHub |Lauren Culp |Mike Reuter
Maintaining a high standard of service has never been more important for financial institutions, and contact centers play a pivotal role in this ecosystem, often being the first point of contact for members. However, the increasingly high attrition rate within contact centers presents a pressing challenge. According to :With such low unemployment, agent job dissatisfaction, and the WFH model making it easy for agents to job-hop, it is no surprise that call center turnover is high.
