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Sep 20, 2024 | 
cuinsight.com | Jim Bouchard |Armstrong Speakers
Stop trying to motivate people. Motivation is simple. Bribe people or scare them. That is, offer incentives and bonuses, or impose quotas and minimum standards. Reward people for reaching established goals or threaten and punish them when they don’t make it. And it works—up to a certain point. These motivational techniques produce predictable, expected results. Want to exceed expectations? Don’t motivate—inspire. What’s the difference? Motivation appeals to the head.
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Aug 8, 2024 | 
cuinsight.com | Randy Pennington |Armstrong Speakers
What separates your credit union from your competitors? We’re not talking about the competencies and differentiators in your strategic plan. What is the real, experienceable, and sustainable difference between you and the other credit unions and traditional financial institutions with which you compete? Here’s a clue. It isn’t your products or services. Those are largely the same, and any difference you have today can be easily replicated.
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Jun 27, 2024 | 
cuinsight.com | Jim Bouchard |Armstrong Speakers
If there’s ONE thing to focus on today—that’s it. Keep it HUMAN. CUs have been doing that for a long time. That’s what makes credit unions different, right? You have members—not customers. You treat those members as people—not numbers. Your people are part of your family and together, you’re an important part of the community you serve. And community is people. But today there are some serious threats to the CU culture. Competitive technology. AI. Mergers. Quiet quitting. Remote work. Generational divide.
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May 7, 2024 | 
cuinsight.com | Daragh Fitzpatrick |Cynthia Campbell |Randy Pennington |Armstrong Speakers
Big box retailers are attacking consumer convenience, security, and value with the Big Box Bailout bill, America’s Credit Unions President/CEO Jim Nussle, American Bankers Association President/CEO Rob Nichols, and Independent Community Bankers of America President/CEO Rebeca Romero Rainey wrote in American Banker Monday. “These new mandates will not only jeopardize your security — they will also drive up costs for community banks and credit unions across the country.
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May 7, 2024 | 
cuinsight.com | Cynthia Campbell |Randy Pennington |Armstrong Speakers |Lauren Culp
In April 2024, HR professionals came to Tampa, Florida, to learn and network at America’s Credit Union’s HR and Organizational Development conference. It was my first time attending an HR conference, let alone speaking at one. I did not “grow up” in HR; it adopted me later in my career, and I am so happy it did. For the last four years, I have overseen the HR function at a nationwide non-profit with staff in seventeen states.
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May 7, 2024 | 
cuinsight.com | Randy Pennington |Armstrong Speakers |Lauren Culp |Jamie Conrad
Your culture always wins. A great strategy with excellent member benefits will produce mediocre results if your culture is out of sync. The changes that will transform your credit union into a resilient, dynamic force for member service and efficiency are destined to fail if your culture will not support it. A deteriorating culture is the catalyst for mistrust, apathy, and eventual decline. Monitoring the health of your culture is challenging.
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Mar 18, 2024 | 
cuinsight.com | Amy Mitchell |Jennifer Lucas |Jim Bouchard |Armstrong Speakers
With cyber threats around every digital corner, credit unions cannot afford to fall behind in cybersecurity. Fortunately, AI-powered algorithms can now analyze enormous amounts of data, identify patterns, and generate valuable insights—both quickly and accurately.
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Mar 18, 2024 | 
cuinsight.com | Jennifer Lucas |Jim Bouchard |Armstrong Speakers |Tanya Olson
Every credit union has at least one employee who can be trusted with just about anything. If you’re lucky, you may have a few of them. These are the team members who go above and beyond, exceeding all your expectations. They understand your mission, they prioritize creating an excellent experience for members, and if they don’t know the answer to something, they know how to find out. Everything just seems to run more smoothly when they’re around.
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Mar 15, 2024 | 
cuinsight.com | David Baumann |Jim Bouchard |Armstrong Speakers |Tanya Olson
The Biden Administration says the U.S. Chamber of Congress, the American Bankers Association, the Consumer Bankers Association, and state business groups, sought a friendly court when they filed a lawsuit challenging the Consumer Financial Protection Bureau’s final credit card late fee rule. Texas federal courts have a decidedly conservative bent and generally are not fans of strict regulatory regimes.
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Mar 15, 2024 | 
cuinsight.com | Rob Wile |Jim Bouchard |Armstrong Speakers |Tanya Olson
The National Association of Realtors has agreed to a landmark settlement that would eliminate real estate brokers’ long-standing automatic commissions, commonly of up to 6% of the purchase price. Instead, home buyers and sellers would be able to negotiate fees with their agents upfront. If the $418 million legal agreement is approved by a federal court, consumer advocates predict the ranks of real estate agents will thin, further driving down commission prices.
