Melissa O'Brien

Feb 28, 2025 | horsesforsources.com | Phil Fersht |Melissa O'Brien

We’ve been talking about the impending disruption facing BPO for well over a decade now, as maturing AI and automation technologies promise to replace the masses of humanity hired to deal with customer queries, move data from one screen to another, process reams of invoices, claims, and many other office tasks. However, are we finally on the cusp of genuine secular change in the industry commonly known as “BPO”?

May 9, 2024 | swiftruralbroadband.ca | Melissa O'Brien

(Wellington County, ON) May 9, 2024 – Today, SWIFT announced high-speed fibre-optic internet service is now available to an additional 1,771 previously underserved homes and businesses in Wellington County. “Ensuring equitable access to high-speed internet is vital for rural community growth and we’re pleased to partner with Cogeco to offer improved broadband to more residents in Wellington County,” said Barry Field, Executive Director, SWIFT.

Mar 4, 2024 | horsesforsources.com | Phil Fersht |David Cushman |Melissa O'Brien |Dana Daher

Prepare to hand over the day-to-day running of your business to a new phase of AI that is driven by purpose. You create the purpose and your AI will deliver for you within the boundaries you create. It will find you the best suppliers that sense and respond to your firm’s needs. It will address customer service needs – empowered to offer and deliver anything from apologies to recompense and implement ongoing improvements.

Jan 27, 2024 | horsesforsources.com | Phil Fersht |David Cushman |Francis Carden |Melissa O'Brien

Large Action Models (LAM) are the most exciting development in AI evolution since ChatGPT was launched. Having an AI assistant not dependent on islands of apps that do not integrate with each other is everything we’ve been crying out for… But the future potential of LAMs is a lot bigger than addressing this burning problem plaguing our smartphone lives – it also has significant implications for the future of enterprise tech. It’s just incredible that while Google, Meta, Microsoft, et al.

Dec 19, 2023 | horsesforsources.com | Phil Fersht |Melissa O'Brien

In a recent Fireside Chat, I had the pleasure of sitting down with Nigel Vaz, the visionary CEO of Publicis Sapient, to delve into the burgeoning world of generative AI (GenAI) and its profound implications for the business landscape and the broader world at large. As we unpacked the complexities and potential of AI, Nigel’s dual sense of excitement and caution resonated with the current sentiment in our industry, as the GenAI hype and fear are reaching a fever pitch.