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3 weeks ago | 
horsesforsources.com | Phil Fersht |Saurabh Gupta |Tony Filippone |Joel Martin
In the late 19th century, the US didn’t have an income tax and relied purely on tariff revenues. Now, the fate of the global economy lies with one “big beautiful bill” of income tax cuts, which President Trump believes will stimulate an economic surge for the country. Economics and analysts are highly skeptical that this will work. At HFS, we see the very foundations of the IT services industry being rattled to the core.
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2 months ago | 
horsesforsources.com | Phil Fersht |Saurabh Gupta
Have you been taking your FOBO pills? Because without a healthy Fear Of Becoming Obsolete, you will likely end up in a dark place, desperately searching for someone to buy what you’re selling. Cutting to the chase, if you think enterprise software and services will look anything like they do today in the future, you’re delusional. SaaS is a bloated, overpriced mess that forces companies to pay for features they don’t need.
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Nov 10, 2024 | 
horsesforsources.com | Saurabh Gupta
Two very different worlds, one based on humans and the other on technology, are becoming one blended, scalable solution we are calling Services-as-Software. In short, the line between services and software is blurring and eventually vanishing, and this progression has become more crucial than ever.
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Oct 20, 2024 | 
horsesforsources.com | Phil Fersht |Saurabh Gupta
Some technologies struggle to fulfill their potential and need to be laid to rest. However, there are technologies that simply came into the world before their time because if they are truly capable of delivering real business value, they will eventually find their time and place in the enterprise spotlight. Blockchain was once the shiny object that captivated the tech world, a supposed cure-all that promised to revolutionize everything from finance to food safety.
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Aug 14, 2024 | 
horsesforsources.com | Phil Fersht |Saurabh Gupta
Global Capability Centers (GCCs) have emerged as the trailblazers of the Indian IT landscape, displaying extraordinary double-digit growth and transformation and carving out a distinct and powerful niche. While tech and BPO service providers have grappled with flagging enterprise demand and other market pressures, GCCs have thrived, with HFS estimating 2000 expected to be in full operation in 2025. So, are these GCCs genuinely the new face of Indian IT?
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Jul 10, 2024 | 
horsesforsources.com | Phil Fersht |Tony Filippone |Saurabh Gupta
We’ve finally reached the point in our careers when we need to learn new and more ingenious ways of doing things. No more papering over the cracks, no more passing the problems onto someone else to fix. YOU are the problem that now needs fixing. For decades, we’ve been throwing trillions at our enterprise operations, namely ERP systems, data warehouses, RPA, software engineers, process architects, etc. But to what end? To eke out some more efficiency here, rinse out some cost there?
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Apr 17, 2024 | 
horsesforsources.com | Phil Fersht |Elena Christopher |Tony Filippone |Saurabh Gupta
The IT and business services world has entered a crucial phase where the winners and losers will become clear in the next few months. Many are already getting left behind in the legacy services world of shopping low-cost labor, while the smarter ones are vying to become strategic partners to their enterprise clients, helping them write off decades of people, process, data, and technology debt to forge the path to the brave new AI world.
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Dec 21, 2023 | 
horsesforsources.com | Phil Fersht |Saurabh Gupta
DXC Technology’s latest play is to bring Raul Fernandez off the bench as the new interim chief and move on from a difficult four years under Mike Salvino, who’s passing the torch. But when you look at the challenges facing this firm, you might just come to the conclusion that not even God can turn this one around. Let’s not kid ourselves; this isn’t your usual passing of the baton – it’s more like handing off a ticking time bomb.
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Dec 17, 2023 | 
horsesforsources.com | Phil Fersht |Saurabh Gupta
Time running out for legacy Big 4? Nothing has disrupted the cozy status quo of big enterprise technology transformations more than GenAI. It has been a true leveler across the industry where suddenly everyone is operating on a level playing field, trying to convince the world they have a better GenAI story than their competitors.
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Aug 21, 2023 | 
horsesforsources.com | Phil Fersht |Saurabh Gupta
In most of today’s Global 2000 enterprises, stodgy shared services are failing to deliver value beyond back-office support, provide exciting career tracks for ambitious professionals, and rarely provide anything to support the growth and innovation their companies so desperately crave.
