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Nov 5, 2024 | 
cuinsight.com | Carol Schillios |Schillios Consulting
Your alarm goes off and you hit the snooze button for the third time. The thought of dealing with interpersonal issues at work exhausts you. Your productivity is suffering. Thinking “what’s the point of it all?” leads to thoughts of opening a hotdog stand. Is it time to quit or am I just burned out?
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May 17, 2024 | 
cuinsight.com | Carol Schillios |Schillios Consulting
This morning when we spoke about a challenge I faced, you came across with judgmental tone. You saw me go silent, you paused a moment, then self-revealed out loud, “Whoa, my tone just sounded quite judgmental to me … did it sound that way to you too?”I immediately relaxed because it meant you were self-aware enough to catch your ineffective tone. AND you were courageous enough to ask me if I heard it.
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Mar 7, 2024 | 
cuinsight.com | Mark Arnold |Jeff Rendel |Carol Schillios |Schillios Consulting
The Federal Reserve’s debit interchange proposal could undermine recent progress in bringing low- and moderate-income (LMI) consumers into the financial services system, a bipartisan group of representatives wrote Federal Reserve Chair Jerome Powell this week. The letter comes after strong credit union opposition to the proposal, and a credit union-backed bill was introduced this week to delay the rule until its implementation can be studied.
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Mar 7, 2024 | 
cuinsight.com | Mark Arnold |Jeff Rendel |Carol Schillios |Schillios Consulting
You can’t drive a car by pressing both pedals at once, and it doesn’t work if you only use one pedal and not the other — you need both to drive safely and effectively. In the business world, that means you have to have one foot in the present and one in the future if you want to successfully navigate transitions and transformations without losing core cultural company values. Nathan Cox, CEO of InRoads Credit Union, learned that fact as he stepped into the role of CEO this past year.
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Mar 7, 2024 | 
cuinsight.com | Mark Arnold |Jeff Rendel |Carol Schillios |Schillios Consulting
A weekly trip to the supermarket can set you back about $270 for a family of two and about $331 for families with children. That’s more than $1,000 per month. And high housing costs — whether you own or rent your home — is rubbing salt in the wound. While inflation accounts for the gradual increase in prices for goods and services, cost of living is more like a snapshot of the current prices.
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Mar 7, 2024 | 
cuinsight.com | Mark Arnold |Jeff Rendel |Carol Schillios |Schillios Consulting
The GAC is one of the biggest events in the credit union industry. It inspires passion and innovation, drawing credit union leaders from all across the country to experience it. Everyone’s there. “Are you going to the GAC?” is a pretty common question this time of year. So, it’s unsurprising that it holds excellent credit union brand lessons. But do those lessons come home with you? Too often, leaders get a “conference high” only to lose the zeal once their feet touch home territory.
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Jan 5, 2024 | 
cuinsight.com | Bo McDonald |Matt Johnson |Carol Schillios |Schillios Consulting
Take a moment to celebrate with me? This is year number five of successfully reaching my reading goal! I didn’t read as many books in 2023 as I have in previous years, but I did spend more time after completing the book going back re-reading the text I’d highlighted on the tabbed pages. And there were a lot of them. As I always do on CUInsight in January, I am sharing the top 5 books I read last year that made an impact on me. I hope you’ll give them a chance and feel the same way.
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Jan 5, 2024 | 
cuinsight.com | Matt Johnson |Carol Schillios |Schillios Consulting |Ari Farrell
Your credit union relationship managers are finding members that want to establish operating lines of credit (LOC’s) with the credit union. You want to serve the needs of your members, but you realize the challenges that come with working capital LOC’s. First, it can be a significant amount of up-front work and never materializes into a loan. Second, LOC’s can carry a couple of risks that if unchecked, can turn into problematic loans and increase regulatory scrutiny.
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Jan 5, 2024 | 
cuinsight.com | Carol Schillios |Schillios Consulting |Ari Farrell |Suchit Shah
Her braid. It was the first thing I noticed. It lay thick and silky across her shoulder like a Gauguin painting. She wore a traditional Malay ikat fabric skirt and a Grateful Dead t-shirt. Wall to wall, other women sat cross-legged on the floor of the small living room. When we arrived late to the credit association gathering, the weekly meeting had already begun. I felt like an interloper as I leaned against a wall watching. I caught the eye of the woman with the braid.
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Jun 5, 2023 | 
cuinsight.com | Carol Schillios |Schillios Consulting
(…with apologies to all the wonderful candidates I’ve interviewed for retiring CEO positions…)My head is spinning. 200 CEO resumes. 180 cover letters (yes, some actually didn’t follow instructions to include a cover letter). 50 interviews. Candidates begin to blur into each other. Twenty hours later, it is clear they have all read the same best seller on how to be an effective leader. Responses start sounding like book reports and Ted Talks.
