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Nov 19, 2024 | 
cuinsight.com | Linda Lafortune |Meridith Elliott Powell |Angela Prestil |Carol Schillios
My brother had a cerebral hemorrhage when he was 19 years old. He survived and had a very lengthy recovery process. I remember talking with him and a friend of his a few months into his recovery and his friend said something to the effect of, “it’s not fair this happened to you.” Without missing a beat my brother said (in a humorous way), “Would it have been fairer if it had happened to someone else?”I almost spit my water out with a laugh.
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Nov 13, 2024 | 
cuinsight.com | Randy Pennington |Carol Schillios |Mike Reuter
You have heard the quote before: “Culture eats strategy for breakfast.”It is most often attributed to Peter Drucker, but that is incorrect. Drucker actually said, “Culture—no matter how defined—is singularly persistent.”Similar? Yes, but the differences are critical. Drucker used the country of Japan as an example in his 1991 Wall Street Journal article. After World War II, Japan became a model for how a modern society functions. Its companies led the total quality revolution.
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Nov 13, 2024 | 
cuinsight.com | John Spence |Meridith Elliott Powell |Angela Prestil |Carol Schillios
Many organizations feel pressure to outshine competitors in every area. The instinct is understandable but misguided. Trying to excel on all fronts spreads resources thin and often fails to deliver results. Instead, an effective strategy is to reach parity on most products and services and then focus on just a few key areas where you can excel. Domino’s Pizza offers a clear illustration of this approach. A few years ago, Domino’s was known for its underwhelming pizza quality.
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Nov 12, 2024 | 
cuinsight.com | Meridith Elliott Powell |Angela Prestil |Carol Schillios |Mike Reuter
5 strategies to build a team that is powerfully resilient and competitively strong Don’t you just love all of this change and uncertainty? Coming to work every single day and you have no idea what is coming at you. Just think about the world we live in today—constant disruption—geopolitical tensions, rising inflation, and oh yes let’s not forget the divisiveness and social discourse. Then there is the world of credit unions—you have to deal with regulations, advancements in technology, and...
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Nov 5, 2024 | 
cuinsight.com | Carol Schillios |Schillios Consulting
Your alarm goes off and you hit the snooze button for the third time. The thought of dealing with interpersonal issues at work exhausts you. Your productivity is suffering. Thinking “what’s the point of it all?” leads to thoughts of opening a hotdog stand. Is it time to quit or am I just burned out?
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Jul 23, 2024 | 
cuinsight.com | Angela Prestil |Carol Schillios |Mike Reuter
The cost of data breaches is skyrocketing, and cyber threats are evolving faster than ever. Managed Detection and Response (MDR) can be a lifeline for credit unions in this challenging landscape. Check out this free resource to learn where to start:Buy or build? Discover the pros and cons of each approach to cybersecurity. Key questions to ask providers: Get the intel you need to make a confident decision. Post-implementation checklist: Ensure you get the most out of your MDR investment.
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May 17, 2024 | 
cuinsight.com | Carol Schillios |Schillios Consulting
This morning when we spoke about a challenge I faced, you came across with judgmental tone. You saw me go silent, you paused a moment, then self-revealed out loud, “Whoa, my tone just sounded quite judgmental to me … did it sound that way to you too?”I immediately relaxed because it meant you were self-aware enough to catch your ineffective tone. AND you were courageous enough to ask me if I heard it.
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Mar 8, 2024 | 
cuinsight.com | Joy Smith-Durant |Carol Schillios |Eagle Federal |Mark Arnold
Picture this, credit union peeps! You’re meeting with leaders to discuss upcoming events, issues, and strategies. Then, something pops up that sparks these conversations. But before you move forward, let me say this: The following scenarios are fictional and do not depict any actual person or event. Any resemblance to your leadership team implied or otherwise, is purely coincidental. Leader 1: Who in the world would use buy now pay later for groceries at Walmart?
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Mar 7, 2024 | 
cuinsight.com | Mark Arnold |Jeff Rendel |Carol Schillios |Schillios Consulting
The Federal Reserve’s debit interchange proposal could undermine recent progress in bringing low- and moderate-income (LMI) consumers into the financial services system, a bipartisan group of representatives wrote Federal Reserve Chair Jerome Powell this week. The letter comes after strong credit union opposition to the proposal, and a credit union-backed bill was introduced this week to delay the rule until its implementation can be studied.
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Mar 7, 2024 | 
cuinsight.com | David Baumann |Mark Arnold |Jeff Rendel |Carol Schillios
Consumer Reports, which frequently recommends credit unions over banks, appears to be having second thoughts, citing a California report that credit unions are charging higher overdraft fees than banks. That’s not the only problem the consumer group and publication has with credit unions.
