Showcasing Business Outcomes

Jul 4, 2024 | customerexperienceupdate.com | Showcasing Business Outcomes

Wed.Jul 03, 2024 Retently Have you ever asked a question only to get a “yes” or “no” in response and wished you could uncover a little more? That’s where open-ended questions come into play, especially in the business world where every bit of feedback counts. In this article, we’ll dive into some top open-ended question examples and explore why they’re so effective.

Jul 3, 2024 | forrester.com | Showcasing Business Outcomes |Martin Gill |Thomas Husson |Stéphane Vanrechem

Last week we wrapped up CX Summit EMEA 2024. Firstly I have to say a massive thanks to everyone who attended, both in-person and virtually, as well as to the team behind the scenes that worked tirelessly to put on a great show. It takes a village of people who you see on stage and front of house, but also of coordinators, project managers, AV techs, graphics, marketing, catering and a dozen other jobs to bring everything together so when the house lights dim and the music plays, its all good.

Jul 3, 2024 | forrester.com | Stéphane Vanrechem |Noel Yuhanna |Matthew Guarini |Showcasing Business Outcomes

Enterprise Architecture Still Struggles To Show Its ValueArchitect’s don’t have an easy job and they have difficulties in effectively showcasing how their work delivers business outcomes. Unlike technology delivery that provides more immediate tangible value, such as project delivery, infrastructure build outs, or a new software release cycle going live, architect’s day to day is harder for the business to relate to.