Ted Schadler
Vice President and Principal Analyst at Forrester Research
Coauthor of #MobileMindShift, Forrester VP & Principal Analyst. Focused these days on platform business, digital transformation, and the future of services.
Articles
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2 weeks ago |
futurecio.tech | Ted Schadler
Most of the hype and boardroom enthusiasm for generative AI (genAI) stems from the belief that AI machines will automate the repeatable tasks that people used to do, thereby saving firms money with fewer employees doing more work. While we believe that’s true for rote knowledge tasks and some knowledge worker roles, it’s not really the point. The point is that automating work hasn’t ever changed the world by itself. The point is that automating work hasn’t ever changed the world by itself.
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2 weeks ago |
forrester.com | Ted Schadler
Generative AI (genAI) and agentic workflows are roiling technology services markets, overturning the 15-year stability of the prevailing business model. The era defined by time-and-materials pricing, agnostic technology positions, and people-driven business growth is no longer viable. Since the peak growth seen in 2021, which followed years of consistency post-Great Recession, it has become an entirely different story.
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1 month ago |
forrester.com | Ted Schadler |Martin Gill |Charles Betz
It’s safe to run your AI agents (they’re mostly chatbots, case summaries, or simple text generators today) on the Agentforce chassis – as long as you don’t inside your Salesforce application domain. We spent two days in San Francisco at Salesforce’s TDX developer conference.
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1 month ago |
forrester.com | Ted Schadler |Frederic Giron |Oliwia Berdak
Technology service spending will reach $2 trillion in 2028, rising 4.6% year over year globally, much faster than GDP growth. We recently analyzed the earnings of six technology service providers and surveyed over 2,300 enterprise services decision-makers (with both business and IT titles) from 11 countries around the world to find out what’s going on out there.
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Jan 15, 2025 |
forrester.com | J.P. Gownder |Ted Schadler |Brian Hopkins |J. P. Gownder
On February 2024, I wrote a blog post declaring “You’re not switching to Google Workspace to use Gemini — yet.” Google aims to change that. Today, the company announced that it will include “the best of Google AI in Workspace Business and Workspace Enterprise plans” without the need to purchase an add-on.
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You may have more scrutiny on spend and hiring, but you must still grow amidst the turmoil. See how harnessing modern platforms, adaptive practices, co-innovation partnerships, and a high-performing operating model can double your growth trajectory. https://t.co/ExBmRQYEsX
CIOs have an opportunity in 2023 to ramp up how the engage and what they ask from service providers. Outcome-based contracts, software+services alignment, and keeping up with the competition should define your service provider strategy. https://t.co/RETBV6hrK3
Transformation is not a one-off. It's an ongoing commitment to business change in a world highly dependent on technology. To hit on the speed, impact, and innovation requirements, you need a better approach we call "value orchestration." https://t.co/Dp5JFp7TFI