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1 week ago | 
forrester.com | J.P. Gownder |J. P. Gownder
They don’t make technology revolutions like they used to; now, they make them faster. Consider the history of technology adoption (see Figure below). While it took 50 years for 50 million people to use the telephone (1878), it only took 22 years for television (1930) to reach the same penetration. Yet the iPhone (2007) reached 100 million users in the US alone in just eight years. Fast, right? Not as fast as today.
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2 months ago | 
forrester.com | J.P. Gownder |J. P. Gownder
Shopify’s CEO Tobias Lütke released an internal email he’d sent to employees with the subject, “AI usage is now a baseline expectation.” His enthusiastic missive implores employees to adopt AI tools “as a thought partner, deep researcher, critic, tutor, or pair programmer.” His ultimate conclusion?
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Jan 15, 2025 | 
forrester.com | J.P. Gownder |Ted Schadler |Brian Hopkins |J. P. Gownder
On February 2024, I wrote a blog post declaring “You’re not switching to Google Workspace to use Gemini — yet.” Google aims to change that. Today, the company announced that it will include “the best of Google AI in Workspace Business and Workspace Enterprise plans” without the need to purchase an add-on.
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Apr 11, 2024 | 
forrester.com | J.P. Gownder |Carlos Casanova |Dipanjan Chatterjee |J. P. Gownder
The bright light of AIQ shines in this office. Image source. If you’re like most leaders we speak with, you’re still figuring out generative AI and other AI solutions for employees. You’re also underestimating the amount of training and upskilling your employees need to productively use these tools. As I wrote in a recent report, most companies are on the cusp of underinvesting in the training necessary to successfully use AI by an order of magnitude.
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Apr 3, 2024 | 
forrester.com | J.P. Gownder |Audrey Chee-Read |Lee Sustar |J. P. Gownder
Happily quantifying employees’ use of Copilot. Image Source. Across dozens of conversations with clients about Microsoft Copilot for Microsoft 365, I’ve heard a consistent critique: Data reporting has been lacking. As one client told me in mid-February, “The telemetry data isn’t there yet. We need more than just a 30-day lookback of utilization.
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Mar 27, 2024 | 
forrester.com | J.P. Gownder |Paul Miller |Frederic Giron |J. P. Gownder
Employees improving their AIQ through intentional training efforts. Source. Most leaders focus more on deploying genAI tools than on upskilling employees to be successful using them. That’s a potentially costly mistake. Employees – the humans at the center of your genAI ambitions – must possess sufficient levels of understanding, hard and soft skills, and ethical awareness to effectively use genAI as a tool in their jobs or to design customer-facing genAI solutions.
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Feb 23, 2024 | 
forrester.com | J.P. Gownder |Jay Pattisall |Liz Herbert |J. P. Gownder
On February 21, Google announced its new generative AI solution for productivity, Gemini for Google Workspace. Previously launched for enterprises as Duet AI for Workspace Enterprise, Gemini for Google Workspace Enterprise keeps the same pricing, at $30/user/month for unlimited usage. Google added a cheaper SKU, too – Gemini for Google Workspace Business, at $20/user/month for up to 1,000 actions/user/month.
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Nov 27, 2023 | 
forrester.com | J.P. Gownder |Kim Herrington |J. P. Gownder
What OpenAI’s Future Monetization Model Might Mean For Them – And For YouOpenAI has been all over the news recently for all the wrong reasons. A dramatic showdown between members of the Board of Directors, company executives, investors, and even employees caught everyone’s attention. But behind the lurid details of this saga lies a fundamentally valid question: What will OpenAI’s future operating model be? Answering this question isn’t as straightforward as it would be for other companies.
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Oct 26, 2023 | 
forrester.com | J.P. Gownder |Paul Miller |J. P. Gownder
Far from being the “roaring ’20s” that everyone hoped for, the 2020s have so far been turbulent times. In 2023, employees faced several challenges: Inflation eroded their buying power, prompting them to revisit compensation with their employers; return-to-office mandates required that they adjust to the new world of hybrid work; and climate impacts, wars, and other macro events played their predicted role among the four shocks reshaping where and how employees worked.
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Oct 26, 2023 | 
forrester.com | J. P. Gownder
Bisher haben sich die 2020er Jahre nicht als eine Neuauflage der „Goldenen Zwanziger“ erwiesen, wie wir alle gehofft hatten, sondern als eher turbulente Zeiten. 2023 sahen sich Arbeitnehmer verschiedenen Herausforderungen gegenüber: Die Inflation minderte ihre Kaufkraft, was sie dazu veranlasste, von ihren Arbeitgebern Lohnerhöhungen zu fordern. Durch Anordnungen zur Rückkehr ins Büro wurden sie gezwungen, sich an die neue Welt der hybriden Arbeitskonzepte anzupassen.
