Tom Brown

1 week ago | hospitalitynet.org | Tom Brown

Will your job exist in five years’ time? In the age of AI, it’s something many of us are asking ourselves, particularly as hospitality’s evolution picks up speed. The latest episode of Matt Talks explores this uncomfortable question, as well as how roles are changing and what new job titles we might see in the near future. Here are the highlights. Let’s start with the obvious: automation is coming for all the repetitive stuff. Manual data entry? Gone. Night audit?

2 weeks ago | hospitalitynet.org | Tom Brown

What do Taylor Swift, Beyoncé and the world’s most admired hotels have in common? They provide a masterclass in brand, loyalty and customer experience. In the latest episode of Matt Talks, Matt Welle, Mews CEO, explored what hoteliers can learn from music’s megastars. From pricing strategy to creative freedom, here are the nine key strategies hotels can borrow from pop’s powerhouses. Swift and Beyoncé have built empires not just on talent, but on connection.

3 weeks ago | hospitalitynet.org | Tom Brown

A hotel website has one overriding job: sell the experience. It should feel like an extension of your property – authentic, functional and persuasive. Yet many hotel websites fall short. They’re slow to load, difficult to navigate and – most importantly – they don’t convert. So, what does a high-performing hotel website actually look like? And how do you build one without burning through your marketing budget?

4 weeks ago | hospitalitynet.org | Tom Brown

We take innovation seriously. Our continual investment in research and development (R&D) is not just about keeping up with industry trends, it’s about truly transforming hospitality. And as our customer base grows, so does our commitment to expanding our R&D teams, ensuring we deliver solutions that truly make a difference. Although other companies prefer not to, we openly share product roadmap.

1 month ago | hospitalitynet.org | Tom Brown

Picture the scene: an international guest is on your website, ready to book a room. But they’re staring at a total in your hotel’s local currency, and they don’t understand it. Confused, they hesitate. Some abandon the booking, while others proceed, only to face surprise conversion charges from their bank. It’s an experience no guest wants, and one that costs hotels in terms of lost revenue through conversion fees, or worse, lost business. There is another way.