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BT social broadband tariff price increases

1 week ago | choose.co.uk | Lyndsey Burton

The price of BT's social broadband tariffs are increasing by £1 per month for new customers from 2nd May 2025. BT Home Essentials (No income plan) will rise from £15 per month to £16 per month, while the Fibre Essential and Fibre 2 plans will be rising to £21 and £24 per month respectively. Existing customers will only be protected from these price increases until their 12-month contract ends and they're reviewed for eligibility.
Virgin Media TV & broadband bundles get faster Hub 5 router

1 week ago | choose.co.uk | Lyndsey Burton

Virgin Media have confirmed all new customers signing up to one of their pre-made TV360 broadband and TV bundles will now be provided with a Hub 5 router. The Hub 5 supports WiFi 6 and is more up to date than the Hub 3 and Hub 4 still being supplied with broadband-only plans up to M500. New TV360 customers are also now being supplied the Stream box instead of the TV 360 box.
Sky Ultimate TV exclusive pricing of just £20 per month

2 weeks ago | choose.co.uk | Lyndsey Burton

Sign up for Sky Ultimate TV on Choose before 16th April 2025 and save £12 per month on the cost of this comprehensive TV bundle. Reduced to just £20 per month, Sky Ultimate TV offers over 140 live TV channels, including Sky Atlantic and Sky Entertainment content. Customers can also add offers on Sky Sports with £11 off each month, and Sky Cinema with £3 off each month.
Community Fibre launches 5Gbps broadband plan

3 weeks ago | choose.co.uk | Lyndsey Burton

London based independent full fibre broadband provider, Community Fibre, has today announced the launch of a 5Gbps residential broadband plan. Launched as 'London's fastest ever broadband package', the new plan offers symmetrical download and upload speeds of 5,000Mbps. Priced at just £59 per month, the plan also bundles a whole home WiFi guarantee and a Vantiva WiFi 6 router.
Virgin Media launches UK-based specialist customer support

4 weeks ago | choose.co.uk | Lyndsey Burton

Based in Manchester, UK, Virgin Media have set up a specialist customer care team to handle complicated cases, like bereavements, complaints, and for vulnerable users. The new team will be made up of 500 skilled customer care agents and early feedback from customers has been positive. The launch of this 'complex cases' team follows the announcement last month from CEO Schuler, that Virgin Media plans to transform their customer service.
EE WiFi 7 router adverts banned for misleading claims

1 month ago | choose.co.uk | Lyndsey Burton

The Advertising Standards Authority (ASA) has upheld a complaint that EE's latest series of adverts made misleading claims about the performance of its new WiFi 7 router. Vodafone and Community Fibre challenged whether EE's WiFi 7 router would increase the speeds of all devices, as the ads claimed, when so few support the new protocol. While EE had tested WiFi 6 enabled devices, the ASA ruled this wasn't substantial enough evidence for the ads to continue in their current form.
Virgin Media launches Premier Sports Rugby channel

1 month ago | choose.co.uk | Lyndsey Burton

Sports fans who subscribe to the Premier Sports channel pack on Virgin Media will now benefit from an additional channel at no extra cost. Premier Sports Rugby will be the UK's first dedicated rugby channel, with 24/7 coverage and offering access to the most comprehensive club rugby coverage across the UK. Existing subscribers will find the new content on channel 553, while those interested can add the Premier Sports pack for £15.99 per month.
Which broadband providers have UK based customer support?

1 month ago | choose.co.uk | Lucy Brown

Thanks to many service roles being bought back to the UK, most broadband providers now deliver their customer service from UK locations. This currently includes providers like BT, Plusnet, Community Fibre, Direct Save Telecom, Rebel Internet and Zen Internet. However, there are notable exceptions including Sky, TalkTalk, Vodafone, and Virgin Media who run at least some of their customer service centres offshore.
Virgin Media pass 18.3 million homes with gigabit broadband

1 month ago | choose.co.uk | Lyndsey Burton

According to their latest FY/Q4 2024 results, Virgin Media has now passed nearly 18.3 million premises, including 2 million from Nexfibre. 18,255,600 homes are now serviceable, with 6.4 million of those served by full fibre to the home connections. The provider also reaffirms plans to open up their network on a wholesale basis in 2025.
Updated annual price rises make it a good time to switch

1 month ago | choose.co.uk | Lyndsey Burton

New customers signing up to one of the major broadband providers without fixed prices won't be hit with an increase in 2025 as providers update their policies. BT, EE, Plusnet, Vodafone, TalkTalk and Virgin Media have all updated their first annual price rise to 2026 for new customers signing up from now. This makes it a really good time to sign up for broadband as 24-month plans taken out now will only see one price rise over the length of the contract.