CIO Dive

3 days ago | ciodive.com | Kristen Doerer

This audio is auto-generated. Please let us know if you have feedback. Agentic AI is expected to handle more than two-thirds of all customer service interactions with technology vendors by 2028, Cisco projected in a report released Tuesday. Cisco surveyed nearly 8,000 business and technical decision-makers across 30 countries. A vast majority of respondents — 93% — believe agentic AI will make customer service more personalized, proactive and predictive.

4 days ago | ciodive.com | Lindsey Wilkinson

This audio is auto-generated. Please let us know if you have feedback. United Airlines is “probably doing more AI than anyone” as investments in the technology continue, CEO Scott Kirby said during an investor conferencelast week. A lot of the airline’s efforts are still in the experimental phase, he said. The company is using AI to share flight details with customers and to update labor contracts. In the latter use case, Kirby said AI is more accurate and faster than humans.

4 days ago | ciodive.com | Lindsey Wilkinson

This audio is auto-generated. Please let us know if you have feedback. ORLANDO, Fla. — Legacy technology systems and applications can cause more than a few problems for businesses. Tech debt can hinder cost control,  sink team productivity and derail emerging tech ambitions. Legacy tech upgrades come with a hefty price tag, too. Nearly two-thirds of businesses invest more than $2 million in maintenance and upgrades, according to SnapLogic data.

1 week ago | ciodive.com | Lindsey Wilkinson

This audio is auto-generated. Please let us know if you have feedback. This summer, the U.S. Senate will consider and vote on a massive tax and spending plan dubbed by the Trump administration as One Big Beautiful Bill. The legislation includes a 10-year moratorium on state or local level AI laws.  If passed, the more than 45 states that introduced AI bills during last year’s legislative session and the 31 states that adopted resolutions and enacted laws could be disrupted.

1 week ago | ciodive.com | Roberto Torres

This audio is auto-generated. Please let us know if you have feedback. Salesforce executives touted customer and revenue wins during a Wednesday earnings call. The company saw revenue increase 8% year over year, to $9.8 billion, according to the announcement. Data cloud and AI annual recurring revenue surpassed the $1 billion mark during the quarter, up 120% year over year. The company reported 4,000 paid Agentforce users, up from 3,000 during the prior quarter.