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Is Southwest Airlines Planning International Expansion, Or...?

1 day ago | onemileatatime.com | Ben Schlappig

Southwest Airlines has just made an interesting regulatory request, which is causing some people to wonder whether the airline is planning a significant international expansion. However, there’s likely a boring explanation. @IshrionA flags how Southwest has just filed with the Department of Transportation (DOT), requesting permission to operate service to any country that is part of the Open Skies agreement with the United States.
United Flight Attendants Storm Polaris Media Event, Demand New Contract

1 day ago | onemileatatime.com | Ben Schlappig

Today, United Airlines unveiled its new Polaris business class, including the new Polaris Studio, which will be installed on newly delivered Boeing 787-9s. The airline held a flashy media event in Brooklyn to formally unveil these improvements, and apparently it was memorable on a variety of levels.
Alaska Launching Seattle To Europe Flights In 2026: Could Rome Be First?

1 day ago | onemileatatime.com | Ben Schlappig

It’s quite a transformative time for Alaska Air Group, as the company acquired Hawaiian Airlines, and is turning Seattle-Tacoma into a global hub, with plans to launch a dozen long haul routes by 2030. We’ve just seen the airline launch flights to Tokyo Narita (NRT), and then flights to Seoul Incheon (ICN) are launching as of September 2025. We’re now getting a sense of what the next destinations will be.
Spirit Airlines Adds Extra Legroom Seats, Upgrades, And More: So What?

1 day ago | onemileatatime.com | Ben Schlappig

Spirit Airlines has just unveiled what it’s calling its next major guest experience enhancement. However, the whole thing just gives me very strong “rearranging deck chairs on the Titanic” vibes. Spirit Airlines changes a bunch of stuff, againSpirit has today announced changes to both its onboard product and Free Spirit loyalty program, as part of an effort to elevate the guest experience. So, what’s being updated? To start, Spirit is “reimagining” its Go Comfy product.
American Brings Back Second Drink Service On Many Domestic Flights

1 day ago | onemileatatime.com | Ben Schlappig

American has announced a minor but positive change, which passengers on both select domestic and international flights may notice…As of Wednesday, May 14, 2025, American will reinstate a second beverage service on domestic flights of over 1,500 miles.
United Polaris Studio: Caviar, Global Services Treatment, Bathroom Odors

1 day ago | onemileatatime.com | Ben Schlappig

As I’ve already covered, United Airlines has unveiled its new Polaris business class. These new seats will be installed on upcoming Boeing 787-9s, which will be in a premium configuration. In this post, I want to focus specifically on the United Polaris Studio concept, which is the carrier’s “business class plus” concept.
Bilt Rewards Adds Japan Airlines Mileage Bank As Transfer Partner

1 day ago | onemileatatime.com | Ben Schlappig

Bilt Rewards is the loyalty program of the no annual fee Bilt Mastercard® (review), which is quite lucrative. This is a proper transferable points currency, allowing 1:1 transfers to a variety of partners. Bilt Rewards has just announced its newest transfer partner, and it’s one that’s pretty exciting, if you ask me. As of May 13, 2025, Japan Airlines Mileage Bank has been added as a 1:1 transfer partner of Bilt Rewards, making it the program’s 21st transfer partner.
American Airlines Delay Handling: Why So, So, So Terrible?!?!?

2 days ago | onemileatatime.com | Ben Schlappig

Folks, I’ve had quite the travel day on American. I’d like to think that I’m understanding of the complexity of airline operations, of how maintenance delays can happen, and of how unpredictable they can be. But I think my travel experience today perfectly sums up what’s wrong with American.
Report: Newark Doomsday Scenario, With Zero Air Traffic Controllers Scheduled

2 days ago | onemileatatime.com | Ben Schlappig

My gosh. We know that the air traffic control situation at and around Newark International Airport (EWR) is currently a complete mess, as the airport is severely understaffed, all while air traffic controllers have suffered repeated full radio and radar outages. Well, the situation at the airport may be worse than ever before at this very moment…In recent hours, rumors have been circulating that Newark had zero air traffic controllers scheduled for this evening, as flagged by @xJonNYC.
American Airlines Employee To Me: "I Know How To Do My Job"

2 days ago | onemileatatime.com | Ben Schlappig

I’d like to think that I have reasonable expectations of customer service when flying with American (it has been my go-to airline for nearly 15 years), but even this caught me off guard…American airport agent has an attitude with meI’m supposed to fly American first class today from New York LaGuardia (LGA) to Miami (MIA). That has been an adventure in and of itself, but I’ll save those details for a separate post, because OMG what a mess of a day. Anyway, I had to check a bag today.