PhocusWire

PhocusWire serves as a daily news resource for the travel industry, backed by Phocuswright, a leading name in travel research and events globally. Utilizing a wealth of in-depth, research-based resources, PhocusWire offers daily insights into essential research, important industry statistics, and expert commentary. As technology and distribution are fundamental to the travel, tourism, and hospitality sectors—recognized as the largest industry in the world—PhocusWire focuses on reporting, analyzing, and discussing the key developments within this field.

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#351554

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#456042

Travel and Tourism/Travel and Tourism

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What products need development, according to Expedia Group

4 days ago | phocuswire.com | Morgan Hines

As artificial intelligence (AI) continues to rapidly advance, travel incumbents such as Expedia Group have put the pedal to the metal with the creation of new tools and features. The company has dropped plenty of AI tools, including its Expedia Trip Matching feature that launched this spring and the now-defunct AI assistant, Romie, among others. But what’s missing from the product suite?
Sophisticated scams are on the rise: How travel brands can secure trust

5 days ago | phocuswire.com | Morgan Hines

Travel is something of an easy target for cybersecurity attacks due to the nature of hospitality—and artificial intelligence (AI) may be increasing the risk for travel brands. “We are there to help serve people, and we want to help people. And so a lot of folks in the hospitality industry are trying to make sure that they're giving their customers a good experience,” said Marnie Wilking, chief security officer at Booking.com, during an onstage interview at Phocuswright Europe in Barcelona.
Duetto CEO David Woolenberg steps down

5 days ago | phocuswire.com | Morgan Hines

Duetto is changing the guard: CEO David Woolenberg is stepping down, and board member Alex Zoghlin, former ATPCO CEO, has been appointed to the role, effective immediately. Woolenberg, who has lead the hospitality revenue management software provider as CEO since January 2020, will stay on for a transition period.
How the travel industry is working to rebalance tourism as protests spread

1 week ago | phocuswire.com | Morgan Hines

Throngs of vacationers descending on the world’s most popular destinations have strained infrastructure, tested local patience and reshaped the traveler experience—and the trend shows no signs of slowing. The UN World Tourism Organization forecasts a further 3–5% increase in international tourist arrivals this year, on top of the 1.4 billion recorded in 2024.
Where travel brands go wrong with loyalty

1 week ago | phocuswire.com | Morgan Hines

Loyalty has long helped brands drive engagement but not everything is plain sailing in the travel loyalty world. The landscape is shifting with younger generations demanding something different from programs and companies reassessing what's working. At the end of last year, for example, Morning Consult reported that travelers aren’t totally satisfied with programs as they exist.
DerbySoft launches flight technology solution

1 week ago | phocuswire.com | Morgan Hines

DerbySoft has entered the aviation tech industry with the launch of a flight technology solution that aims to link flight content between airlines and online travel agencies. The solution, part of DerbySoft’s new flight business unit, is launching with Ryanair Holdings PLC as a direct partner, allowing DerbySoft access to Ryanair’s content aiming to help connections with DerbySoft’s OTA partners globally.
Speakspots launches white-label AI agent

2 weeks ago | phocuswire.com | Morgan Hines

Speakspots, an artificial intelligence (AI)-powered WhatsApp hotel chatbot, has entered the B2B space with a white-label AI agent for hotels. The new feature was announced on Wednesday at Phocuswright Europe in Barcelona. “We started as an AI travel planner. Now we have over 50,000 users every month, especially in Europe,” said Andres Martinez Artal, CEO and founder ofSpeakspots.com, in an interview with PhocusWire. “We started integrating different destinations.
CRM platform Tern acquires travel advisor services provider Lucia

2 weeks ago | phocuswire.com | Morgan Hines

Tern, a customer relationship management platform for travel advisors, has acquired travel advisor services provider Lucia, a PhocusWire Hot 25 Travel Startup for 2025, for an undisclosed, all-cash sum. Tern called the move a “milestone” and said it highlight's the company's commitment to providing advisors with the most advanced technology available. Lucia’s team will become part of Tern. Grace Van Hollebeke, founder and CEO of Lucia, is set to become the head of marketing and services for Tern.
Rapid Fire with Adebayo Adedeji of Wakanow

2 weeks ago | phocuswire.com | Morgan Hines

As we count down to Phocuswright Europe, taking place in Barcelona from June 10 to 12, PhocusWire is shining the spotlight on a selection of conference speakers in a series of Q&As. Adeayo Adedeji, group CEO of Wakanow, will take part in an executive panel called “Around the World of WiT.” The session will focus on markets in Asia, Africa and the Middle East, as younger, more tech-savvy travelers rise and artificial intelligence (AI) begins to play a bigger role in the sector.
Flying into the future: Willie Walsh calls for tech-first thinking at IATA AGM

2 weeks ago | phocuswire.com | Yeoh Siew Hoon

In an address that oscillated between optimism and urgency, Willie Walsh, director general of the International Air Transport Association (IATA), took the stage at the 81st Annual General Meeting in Delhi to rally the aviation industry behind a future that is digital, data-driven and sustainably delivered or risk falling dangerously behind.