RetailDetail.eu

RetailDetail.eu is your go-to source for the most recent updates and trends in the retail industry. The platform features a variety of content, including articles focused on retail communication, interviews with both retailers and suppliers, a calendar of retailer events, video clips, and in-depth case studies. Additionally, RetailDetail hosts seminars on a regular basis, addressing key topics that impact retailers while also offering excellent networking opportunities.

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Chinese JD.com trials online hypermarket in UK

1 week ago | retaildetail.eu | Pauline Neerman

After Ochama in the Netherlands, Chinese e-commerce giant JD.com is now trying to launch an online hypermarket in the UK. A quiet test is currently running ahead of the full launch at the end of this year. Chinese e-commerce giant JD.com is taking its first steps into the UK market with the test launch of Joybuy. The platform offers a wide range of food, personal care and household products.
Heineken feels pressure on demand

1 week ago | retaildetail.eu | Pauline Neerman

Heineken has suffered from a drop in beer sales and a fall in turnover in the first quarter of 2025. Meanwhile, negotiations with supermarkets remain difficult. The total volume of beer sold was 54.1 million hectolitres, down 2.1% on last year. According to CEO Dolf van den Brink, this was partly due to calendar effects, such as the late Easter holiday. Heineken’s total sales for the first quarter amounted to 7.8 billion euros, representing an organic decline of 0.3%.
Ulrika Leverenz (H&M Group): “We need to include the cost of doing nothing”

1 week ago | retaildetail.eu | Pauline Neerman

H&M Group has a dedicated Green Investment Team, exclusively focused on financially supporting projects to reduce emissions. But what defines a green investment for one of the largest companies in the world’s third most polluting industry? And why do it? In early April, the Swedish fashion giant organised the Change Makers Event 2025 in Stockholm to explain its sustainability initiatives, strategy and progress. RetailDetail spoke with several of those Change Makers within the H&M Group.
H&M Group's 'Change Makers': "For real change, the industry must collectively create a new fashion system"

2 weeks ago | retaildetail.eu | Pauline Neerman

H&M Group aims to use only recycled or sustainable materials by 2030, and to be climate neutral by 2040. But is true sustainability achievable for one of the largest companies in the world’s third most polluting industry? And how do they tackle it? In early April, the Swedish fashion giant organised the Change Makers Event 2025 in Stockholm to explain its sustainability initiatives, strategy and progress. RetailDetail spoke with several of those “change makers” within the H&M Group.
Zalando reorganises customer service: 450 jobs gone

2 weeks ago | retaildetail.eu | Pauline Neerman

Zalando announced it is laying off some 450 employees in its customer service departments as part of a restructuring. The German online fashion giant feels its current organisational structure is too complex. Its current structure is indeed quite complex: Zalando has not one but three internal customer service departments.
Intersport seeks relief from private brands and young people

3 weeks ago | retaildetail.eu | Pauline Neerman

Intersport has recorded 2% growth in 2024. The Swiss sporting goods retailer has added 83 stores, but is also aiming for greater digital visibility. To stand up to the competition, it has no choice. Despite the international summer of sport – with the Olympic Games in France and the European football championships in Germany – Intersport’s sales rose only modestly last year: sales totalled 14 billion euros, an increase of 2.1%.
Is Europe losing control of its textile sector?

3 weeks ago | retaildetail.eu | Pauline Neerman

The European textile and fashion sector contributes 189 billion euros to the economy annually and provides 3.2 million jobs, but it faces structural challenges. How can they be tackled and where do the opportunities lie? In the public debate, the European textile sector is often presented without sufficient insight into the complex reality of the global value chain in which the industry operates, trade organisation EuroCommerce believes.
Threat of trade war limits Temu growth - RetailDetail EU

1 month ago | retaildetail.eu | Maarten Reul

Despite a 24 % sales growth and a 18 % profit growth, Temu remains below expectations. and sees its growth stagnate.
How the Chinese are boosting the European DIY market

1 month ago | retaildetail.eu | Pauline Neerman

DIY shopping continues to both digitalise and internationalise. E-commerce is taking an increasing share of the market, particularly with Chinese newcomers already climbing up the market rankings. The European DIY sector is in the midst of a digital transformation. According to a new report from Cross-Border Commerce Europe, the online DIY market is growing faster than expected, with sales rising from 56 billion euros in 2023 to 66 billion euros in 2024.
Is Gen AI pushing the envelope for customer service?

1 month ago | retaildetail.eu | Pauline Neerman

It is hard to imagine any large organisation without a chatbot or AI assistant these days. But do they really answer customers’ demands? Capgemini investigated what Gen AI can mean for customer service. Customer service is no longer just about answering queries and resolving issues. It plays a vital role in brand perception, customer loyalty, and business outcomes.