Binny Agarwal

Dec 5, 2024 | sprinklr.com | Binny Agarwal |Avya Chaudhary |Aishwarya Suresh

Managing social media effectively is no longer optional for businesses — it’s essential for driving growth and building strong connections. But for brands juggling multiple accounts, diverse teams and complex workflows, staying productive can feel overwhelming. Boosting your social media productivity is the key to cutting through the noise, saving time and achieving measurable results.

Nov 8, 2024 | sprinklr.com | Aishwarya Suresh |Binny Agarwal |Avya Chaudhary

Just imagine — it’s National Ice Cream Day and your social media feed is filled with mouth-watering sundaes, hilarious memes and irresistible deals from your favorite ice cream shops. Within seconds, you start to salivate and frantically reach for that “Buy Now” button. This is the magic of social media holidays — windows of opportunity when brands can boost their sales with suitable posts at the right time. This guide will show you how to make the most of social media holidays in 2024 and beyond.

Nov 2, 2024 | medium.com | Binny Agarwal

Binny Agarwal·Follow4 min read·--When I couldn’t afford my husband’s birthday cake three years ago, I never imagined I’d be writing content for tech giants like Sprinklr and Respona. This isn’t just my story — it’s a detailed roadmap for anyone looking to build a successful content writing career. The Reality CheckPicture this: 3.5 years of unemployment, a 20-day-old baby, and mounting bills. The traditional job hunt wasn’t working.

Oct 21, 2024 | sprinklr.com | Issac Thomas |Binny Agarwal |Aksheeta Tyagi

Before diving into this blog, a question — as a consumer, would you rather have an amazing product with terrible customer service or a decent product with exceptional service?   Let's be real: it's a no-brainer. If you've had a bad experience with a brand's customer service, you'd hesitate before recommending it to anyone. But if it's great, you'll rave about it to your friends and family without a second thought.   Businesses know that customer service experience directly impacts bottom line.

Oct 3, 2024 | sprinklr.com | Shubham Gupta |Aksheeta Tyagi |Binny Agarwal

With countless blogs already floating around the internet (and we bet you’ve got a few open in separate tabs right now), when it comes to delivering personalized customer experience, it ultimately boils down to this:  Are you offering customers recommendations that are so relevant they didn’t even know they wanted them?  Are you interacting with customers when they land on your website or app?  Do you remind them about the things they care about and things they might want to track at your store?