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Nov 11, 2024 | 
sprinklr.com | Despina Singh |Avya Chaudhary
X (formerly Twitter) has become a leading global social media platform with over 368 million monthly active users. To leverage this platform and its users, brands need to crack how to get more views on Twitter. To start with, companies must share quality content, encourage genuine engagement with their audience, and stay updated on trends and current events to stay relevant and gather views on the platform.
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Nov 8, 2024 | 
sprinklr.com | Despina Singh |Shubham Gupta
Sentiment analysis tools act as your brand’s emotional radar — they sense and interpret the feelings behind customer interactions, helping you navigate the social media landscape with clearer insight. We can’t stress this enough: today’s business world runs on emotions. If you’re not tracking how your customers feel, you’re missing out on valuable customer insights.
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Jun 10, 2024 | 
sprinklr.com | Despina Singh |Aksheeta Tyagi
Today, if you were to tweet, “Hey @XYZ_Bank, I noticed an unrecognized charge on my statement. Can you provide more info?” the bank’s social media team will promptly come to the rescue. What a relief!However, social media transcends mere communication; it serves as a crucial source of business intelligence. For instance, watching social media interactions can provide the bank with insights. Like, what are the areas where its mobile app requires improvement? But there’s a catch.
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Jun 6, 2024 | 
sprinklr.com | Despina Singh |Aishwarya Suresh
2023 brought us a bunch of crazy marketing trends. They sizzled in and out of our lives quickly, like a hot potato. But one trend didn't bail. Nope, it's here to stay and dominate the marketing scene for a good while. 🥁 🥁 🥁 Enter AI in influencer marketing. Back in the day, before AI swooped in to rescue us from the influencer marketing chaos, we marketers were playing detective.
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Jun 6, 2024 | 
sprinklr.com | Despina Singh |Karishma Borkakoty
Once considered a fleeting trend, social media stories have become a crucial part of most brands' online presence. Do you fear the dreaded scroll-by, potentially missing valuable engagement and connections? Or do you feel the “stories whirlwind” at the top of your feed swallowing your perfectly curated profile? You're not alone. Trust me, I've tripped over the "Swipe Up" link more times than I care to admit.
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Apr 11, 2024 | 
sprinklr.com | Despina Singh |Annette Franz
I’ll not beat around the bush. Let's dive into a world where tech meets touch, and digital meets personal. We're zooming in on a fascinating story about Ian Golding, a guy who's really shaking things up in the customer experience (CX) world. Ian's been in the game for over 25 years, transforming big names like the Royal Bank of Scotland and GE with a simple, yet revolutionary idea — putting humans at the heart of business.
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Mar 31, 2024 | 
sprinklr.com | Despina Singh |Annette Franz
Guess what? The key to making your brand pop on social media might just be tucked away in the fun and flavor of your favorite bottle of tequila. In the latest episode of the CX-Wise podcast, our host Nathan Bennett dives into a spirited (pun intended) conversation with Jay Baer, a man who's not only a digital marketing guru and a CX virtuoso but also a renowned tequila connoisseur.
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Mar 18, 2024 | 
sprinklr.com | Despina Singh |Nate Brown |Micah Solomon
If I were to ask you to draw as many customer experience analogies as possible, how many would you be able to come up with? Well, let's try. Think of customer experience as the vehicle you choose to do your road trip on. A good vehicle ensures your journey is smooth and any bumps are quickly smoothed out for a great trip. Here's another one: Great customer experience is like hosting a dinner party where you ensure everyone is happy, comfortable and having a good time. How, you ask?
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Sep 18, 2023 | 
sprinklr.com | Micah Solomon |Diane Adams |Despina Singh
Imagine stepping into the world of customer service with Micah Solomon, the CX transformation guru. He's about to unveil a game-changing perspective on customer service that will leave you intrigued and inspired. Get ready to dive into his revolutionary customer service culture matrix – a trademark masterpiece that promises to reshape your entire approach to customer satisfaction. Use Solomon’s Service Culture Matrix tool to help you monitor how you’re stacking up.
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Sep 18, 2023 | 
sprinklr.com | Despina Singh
Social media has turned into a battleground where cat memes lock horns with inspirational quotes for supremacy. And trending hashtags have become the ultimate game of thrones. But one brave soul by the name of Marketing Maximus has decided it’s time to rein in law and order in the virtual wild west. The conference room was filled with marketers huddled together like survivors in a post-apocalyptic landscape.
