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Dec 18, 2024 | 
forbes.com | Anna Shields
At the end of the year, when colleagues come together to celebrate the festive season, this can bring joy as well as conflict. When we watch others struggle with conflict, we may want to step into the role of peacemaker. Whether it's a potential conflict at the office party or a heated disagreement around the Christmas table, here are 12 essential peacemaking tips from a workplace mediator: six things to try and six things to avoid when you help others to find a resolution to their issues.
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Nov 21, 2024 | 
forbes.com | Anna Shields
Kindness is not usually a word one associates with conflict. When a teammate feels wronged by a colleague, the focus tends to be on establishing who’s right and who’s wrong. Emotions are often running high, both in the heat of the moment and after one has dwelt on the situation. Summoning the desire and generosity to show kindness in a conflict situation is challenging. Yet, kindness and conflict are more closely connected than you might think.
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Oct 30, 2024 | 
trainingzone.co.uk | Hannah Gore |Jackie Clifford |Anna Shields |Jane Gunn
As we edge closer to a new year, organisations need a 2025 learning strategy that not only supports current business goals but also equips employees with the skills and knowledge to navigate the future landscape. For Learning and Development (L&D) leaders, this means building a strategy that moves beyond one-size-fits-all training programmes. It means creating a framework that fosters continuous learning, develops critical capabilities, and prepares the workforce for future challenges.
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Oct 29, 2024 | 
trainingzone.co.uk | Joanne Lockwood |Jackie Clifford |Anna Shields |Jane Gunn
In an increasingly polarised world, finding common ground can feel like an insurmountable challenge. Yet, it's more important than ever to bridge divides and come together, even when it seems we have little in common. Drawing from my experiences as a transgender woman and my work in fostering inclusive cultures, I believe there is a path forward.
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Oct 24, 2024 | 
forbes.com | Anna Shields
A recent report from the Chartered Institute of Personnel and Development (CIPD) highlighted two important findings: a significant gap in conflict resolution skills and a marked divide between employers and employees. Based on data from more than 2,000 employers and 5,000 employees in the UK, the report confirmed that conflict is a common occurrence in the workplace, with 25% of employees reporting that they have experienced conflict or abuse in the last 12 months.
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Oct 17, 2024 | 
trainingzone.co.uk | Anna Shields |Becky Norman |Jane Gunn |Robin Hoyle
The rise of artificial intelligence (AI) has happened at breakneck speed. We have gone from occasionally interacting with a chatbot at the bank, to asking sophisticated generative AI tools, such as ChatGPT, to prepare speeches, generate surveys and write complex reports. In the workplace, AI can automate some time-consuming tasks, which frees up the time of busy HR and L&D teams. But could AI resolve employee conflict – one of the organisation’s most complex issues?
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Oct 16, 2024 | 
trainingzone.co.uk | Matt Somers |Leanne Maskell |Anna Shields |Hannah Gore
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Sep 30, 2024 | 
forbes.com | Anna Shields
In today’s world, the art of listening seems to be on the decline. From politicians railing at their opponents to polarizing debates on social media, the emphasis is often on driving points home rather than listening to perspectives different from our own. With working and personal lives increasingly intertwined, this trend is also being played out in the workplace.
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Aug 7, 2024 | 
forbes.com | Anna Shields
Retention is a key challenge for many organizations, and is often on the leadership agenda. Although there are a number of reasons why people leave an employer, it’s not always easy to identify the root causes, and so it can be difficult for leaders to know where to focus organizational efforts to improve retention. Leavers don’t always feel comfortable giving the real reason for leaving a job at the point of resignation or in exit interviews.
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Jun 20, 2024 | 
forbes.com | Anna Shields
With elections in full swing in the US and UK, conflict is being played out not only in the corridors of power, but also in homes, communities, and workplaces. Staunch supporters on each side extoll the virtues of their candidates, fixed in their views and unable to listen to those with a different opinion. Whichever way you plan to vote, it can feel like we live in a world where people rarely change their minds. Workplace mediators see this ‘stuckness’ all the time.
