Becky Norman

2 weeks ago | hrzone.com | Becky Norman

Learn how to navigate six essential workplace conversations in HRZone’s new toolkit, created in partnership with Flow. Effective conversation is a critical workplace skill – especially for HR professionals. People are at the heart of your role, and you cannot meaningfully support them without open, candid – and sometimes difficult – discussions. In today’s tech-enhanced workplace, it’s easy to rely on virtual chat tools to get work done quickly. Asynchronous communication has its place.

2 weeks ago | trainingzone.co.uk | Becky Norman

Leadership development is often seen as the responsibility of HR or L&D but the reality is more complex. Leaders don’t operate in a vacuum. Their day-to-day environment shapes their growth. Culture, expectations, workloads, team dynamics and organisational support all matter. It’s time to treat leadership development as a shared responsibility so everyone can play their part.

1 month ago | hrzone.com | Becky Norman

Employee engagement fell for the second time in 12 years, according to Gallup’s State of the Global Workplace 2025 report. The 2% drop – from 23% to 21% – matches the decline seen in 2020 during the Covid-19 lockdowns. The fact that we’ve returned to an engagement level last seen at the height of the pandemic is concerning. That period was defined by stay-at-home orders, widespread uncertainty about health and employment, and unprecedented disruption.

1 month ago | trainingzone.co.uk | Becky Norman

Last week, the TrainingZone team travelled to Learning Technologies 2025 in London to unpack the talk of the L&D town. Across the two days, we experienced the usual LT mix – inspiration, energising conversations and helpful direction for the profession. But above all else, and perhaps unique to this year, LT2025 felt like a hard-hitting wake-up call. AI dominated the agenda. While the same was true of last year, the focus in 2025 has shifted – from generative AI to agentic AI.

2 months ago | trainingzone.co.uk | Markus Bernhardt |Becky Norman

This two-part series on boundaryless performance examines how AI is blurring the lines between work and learning, transforming the very nature of performance support. Part one, ‘From workflow learning to boundaryless performance’, examines these blurring boundaries in detail and introduces the ‘triage model’ adopted by leading organisations. In part two, we examine real-world use cases of boundaryless performance, alongside unsolved challenges and future implications.