Betsy Summers

Jun 10, 2024 | forrester.com | Cheryl McKinnon |David Johnson |Betsy Summers

The Forrester Wave: Intranet Platforms, Q2 2024 published on June 6. I conducted an in-depth analysis of 13 vendors and evaluated their products across 28 criteria. My assessment  revealed three leaders, five strong performers, and five contenders. I Found Four Key ThingsI’ve covered this space for years, and I’ve seen an exceptionally fast pace of innovation over the past two years..

Apr 30, 2024 | forrester.com | David Johnson |Betsy Summers |Jinan Budge

Last week, the US Federal Trade Commission released a proposed final ruling banning employers from executing noncompete agreements for nearly all employees – excepting only “senior executives” – and requiring them to notify employees that they’re no longer bound by existing noncompetes. Forrester believes that this will have a significant impact on the people practices of US employers. Whether that impact is positive or negative for your firm is something you can choose.

Apr 30, 2024 | forrester.com | Dipanjan Chatterjee |Judy Weader |Betsy Summers

Last month, the United States Department of Justice announced an antitrust lawsuit against Apple, alleging the company “has locked its consumers into the iPhone while locking its competitors out of the market.” Among the other headline allegations is that Apple “makes it harder for Americans to switch smartphones, undermines innovation for apps, products, and services, and imposes extraordinary costs on developers, businesses, and consumers.” Yet the lawsuit, while focusing extensively on...

Apr 30, 2024 | forrester.com | Judy Weader |Betsy Summers |Senem Guler Biyikli

The basic concept of a strategy is that it describes what an organization plans to do and, very importantly, it excludes the things that the organization doesn’t plan to do. But it’s not just the what that matters: it’s also the how. When I advise Forrester’s clients on how to think about their CX strategy, I often start by asking about their organization’s CX vision, because that’s the guiding principle for deciding what should (or shouldn’t) be in that strategy.

Apr 30, 2024 | forrester.com | Betsy Summers |Jonathan Roberts |Katy Tynan |David Johnson

The Future of Work team has been busy preparing for Forrester’s CX Summit North America. Looking ahead to June 17–20 in Nashville, my colleagues and I have spent months connecting our research not only within our team but also across Forrester to bring attendees four powerful days of content and interaction. What You Have To Look Forward ToOur Future of Work research continues to focus on the human elements of work and, now, how best to leverage AI to create better work experiences.