Fergus Boyd

Jul 19, 2024 | hospitalitynet.org | Simone Puorto |Fergus Boyd |Adam Mogelonsky |Jason Bryant

At HITEC Charlotte 2024, I had the opportunity to sit down with over 50 industry experts to discuss the potential transformation AI could bring to the hospitality industry within the next year. The aim was to create some kind of "time capsule" to revisit at HITEC Indianapolis 2025 and assess the accuracy of our predictions. The responses varied widely, from cautious optimism to a firm belief in AI's revolutionary impact.

Jun 20, 2024 | hospitalitynet.org | Simone Puorto |Martin Soler |George Roukas |Fergus Boyd

In the tourism sector, the influence of GenAI innovations on business operations is undeniable. From my theoretical standpoint, conversational platforms like ChatGPT will likely become the main or even the sole gateways to the internet. I envision a future where such platforms transition from simply processing data to becoming the primary aggregators and distributors of travel-related information. This shift could dramatically change the current structure and interface of the internet.

Jun 20, 2024 | hospitalitynet.org | Simone Puorto |Martin Soler |George Roukas |Fergus Boyd

In the tourism sector, the influence of GenAI innovations on business operations is undeniable. From my theoretical standpoint, conversational platforms like ChatGPT will likely become the main or even the sole gateways to the internet. I envision a future where such platforms transition from simply processing data to becoming the primary aggregators and distributors of travel-related information. This shift could dramatically change the current structure and interface of the internet.

May 13, 2024 | hospitalitynet.org | Fergus Boyd |Max Starkov |Simone Puorto |Mark Fancourt

Surprisingly, many hotel groups and brands have yet to integrate data scientists into their core marketing and IT teams despite the explosive growth of data-driven decision-making in other industries. These hotel groups seem entrenched in traditional, hierarchical organizational structures that are not conducive to integrating data science, as these rigid frameworks often lack the flexibility required to incorporate and fully utilize innovative analytical roles.