Greg Pridgeon

Sep 19, 2023 | forrester.com | Lily Varon |Greg Pridgeon |Sam Somashekar

Forrester’s data shows that, in 2023, more than one in 10 US online adults encountered a technical failure at the point of checkout. And about the same number said their online payments were rejected because their card on file had expired. Despite (many!) other priorities, smooth checkout should top your to do list. It’s elementary: failed payments mean you lose sales, your customers lose confidence in your business, and you erode customer lifetime value.

Sep 18, 2023 | forrester.com | J.P. Gownder |Dan Bieler |Greg Pridgeon

I led Forrester’s recent update of the Forrester Wave evaluation of the HCM market after three years in which the market rapidly evolved. Given the challenges that the pandemic and talent constraints posed to the basic role of HR, HCM vendors have worked hard to inject intelligent innovation into what otherwise might have seemed a mature market.