Dan Bieler

Oct 11, 2024 | forrester.com | Angelina Gennis |Dan Bieler

Traditionally, HR or EX leaders cared about employer value propositions (EVPs) and CMOs cared about employer brand. But EVP and employer brand are tightly linked, as their definitions suggest:Employer brand is the sum of what people outside your organization think about it as a place to work.

Sep 26, 2024 | forrester.com | Senem Guler Biyikli |Dan Bieler |Arielle Trzcinski

Your customers are coming to your website, using your app, and completing their tasks, such as purchasing a product, making a payment, or gathering information. Customers’ task completion is a measure of success for many companies, but to create a good user experience it is just the bare minimum. There is more to consider for creating good, fulfilling experiences: Can users achieve their goals easily? How did they feel throughout the experience?

Sep 24, 2024 | forrester.com | Dan Bieler |Eric Zines

So you’ve tried agile, but it didn’t deliver what you hoped for. Maybe you faced resistance from employees, or you weren’t able to increase the speed of innovation efforts, or the cost savings that you hoped for did not materialize. Whatever the underlying issues, you are not alone. “Going agile” is not easy. Agile does not deliver guaranteed results, but agile will play an important role in the transformation of your organization — like it or not.

Sep 13, 2024 | forrester.com | Dan Bieler |Ted Schadler |Laura Koetzle

Many organizations aim to shorten time to value through customer centricity and value-stream orientation. But there are different approaches to setting up your organization. Organizations need to consider which org models are best suited for certain business objectives. Org models provide clarity by determining the hierarchy between leaders, managers, and individual contributors. They define what employees do, whom they report to, and how decisions are made.

Aug 14, 2024 | forrester.com | Meng Liu |David Mooter |Dan Bieler

Japanese organizations are facing a pivotal shift in their business and technology priorities. The country is grappling with a significant aging population, economic uncertainty, and digital transformation challenges. Forrester’s latest research finds that Japanese organizations are prioritizing financial growth and customer experience (CX) while improving IT resilience. Here’s a look at some trends and insights from our latest report:Business priorities focus on costs and CX.