Holly Buchanan

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Articles

Stop wasting time and budget on leadership development “events”

Jan 30, 2025 | cuinsight.com | Linda Lafortune |John Spence |Holly Buchanan |Meridith Elliott Powell

Develop and execute a strategy that creates meaningful and sustainable impact Leadership development events can be a significant investment for credit unions looking to enhance the skill set and performance of current leaders, and/or develop the next generation of leaders. They can offer impactful insights, skill-building opportunities, and frameworks for personal and professional growth. While these resources can serve as a valuable component, they do not constitute an entire strategy for...
Building the foundation: The organizational excellence framework

Jan 29, 2025 | cuinsight.com | John Spence |Holly Buchanan |Meridith Elliott Powell |Cynthia Campbell

The financial services industry is filled with challenges that can seem insurmountable. Credit unions face unique pressures—from navigating economic uncertainty to meeting the evolving needs of their members. Yet, some credit unions thrive by approaching these challenges with clarity, purpose, and a commitment to excellence. For almost 30 years, I’ve worked with organizations worldwide, helping them overcome challenges, align their efforts, and achieve long-term success.
What to ask instead of, “Do you have any questions?”

Jan 28, 2025 | cuinsight.com | Holly Buchanan |Meridith Elliott Powell |Cynthia Campbell

When you sit down with someone to go over information (it could be a product or service or interview), there’s usually something you say when you finish your explanation. You ask, “Do you have any questions?”If they have a question, they will likely ask. But just as likely, they may pause or say hmmm, then “No . . . go on.”But you notice a pause and perhaps a tilt of the head. There is a thought bubble above the other person’s head. Here’s the thing . . .
What did you say? Don’t make this mistake

Nov 4, 2024 | cuinsight.com | Holly Buchanan

I was standing in line waiting for the cashier to ring up my sale. There was a woman in front of me. The cashier asked the woman …“Areyouinourloyaltyprogram”? She said it super fast with the words bleeding together. The customer asked the cashier to repeat the question … twice. The cashier repeated the same thing, at the same rapid speed. You could sense the frustration on both sides. I get it … some people talk quickly. This can be especially true with some members of younger generations.
How do you handle anger at work?

Aug 1, 2024 | cuinsight.com | Holly Buchanan

Even the best workplaces have conflict. You have conflicting personality types, generations, beliefs and political views. How do your leaders and managers handle conflict? How do people handle conflicts with co-workers? What happens when someone gets angry? In my discussions with employees about what they want from their leaders, help navigating workplace conflict is something that’s important to them.
Advocacy, engagement, collaboration

Apr 26, 2024 | cuinsight.com | Jim Nussle |Michael Weber |Kristen Jason |Holly Buchanan

We hosted our National Credit Union Roundtable earlier this week, where each session provided not only an opportunity for America’s Credit Unions to share updates, but for us to hear from our members about what they need from us so they can best serve their members and communities.
CFPB: Overdraft, NSF fee income dropped 24% in past two years

Apr 26, 2024 | cuinsight.com | David Baumann |Michael Weber |Kristen Jason |Holly Buchanan

Overdraft and nonsufficient fund fee revenue at the nation’s banks dropped 24% between 2022 and 2023, the Consumer Financial Protection Bureau reported this week. Income from those fees has decreased by $6.1 billion since before the pandemic, saving the average household that overdrafts $185 each year, the agency said in a “Data Spotlight.”The CFPB has lumped overdraft and NSF fees in the category of “junk fees” that the agency believes should be limited.
The Fed’s preferred inflation gauge just moved in the wrong direction

Apr 26, 2024 | cuinsight.com | Alicia Wallace |Michael Weber |Kristen Jason |Holly Buchanan

Inflation remained stubbornly high last month, but it hasn’t stopped Americans from spending. The Personal Consumption Expenditures price index — a closely watched inflation gauge favored by the Federal Reserve — accelerated to 2.7% for the year ended in March, according to data released Friday by the Commerce Department. That rate was above economists’ expectations for a 2.6% gain and landed above February’s reading of 2.5%.
6 life insurance options when your term policy is up

Apr 26, 2024 | cuinsight.com | Michael Weber |Kristen Jason |Holly Buchanan |Bill Partin

Term life insurance covers you1 at a guaranteed level premium for a specific period outlined in the policy (the “term”). Typical terms may range from 10 to 20 to 30 years. When your insurance term is about to end, you’ll need to decide what to do next. You may think that once the term ends, you’ll have fewer financial obligations and insurance won’t be as important. If you’re certain the people you care about won’t need financial protection in another 15 or 20 years, that may be just fine.
Q1 GDP ‘fell shy of expectations,’ but had some strong components

Apr 26, 2024 | cuinsight.com | Michael Weber |Kristen Jason |Holly Buchanan |Bill Partin

The Bureau of Economic Analysis Thursday released 2024’s first quarter gross domestic product (GDP) report, which showed an annual rate increase of 1.6%. “GDP fell shy of expectations in the first quarter, registering the slowest pace of growth in nearly two years.