Holly Buchanan

Nov 4, 2024 | cuinsight.com | Holly Buchanan

I was standing in line waiting for the cashier to ring up my sale. There was a woman in front of me. The cashier asked the woman …“Areyouinourloyaltyprogram”? She said it super fast with the words bleeding together. The customer asked the cashier to repeat the question … twice. The cashier repeated the same thing, at the same rapid speed. You could sense the frustration on both sides. I get it … some people talk quickly. This can be especially true with some members of younger generations.

Aug 1, 2024 | cuinsight.com | Holly Buchanan

Even the best workplaces have conflict. You have conflicting personality types, generations, beliefs and political views. How do your leaders and managers handle conflict? How do people handle conflicts with co-workers? What happens when someone gets angry? In my discussions with employees about what they want from their leaders, help navigating workplace conflict is something that’s important to them.

Apr 26, 2024 | cuinsight.com | Jim Nussle |Michael Weber |Kristen Jason |Holly Buchanan

We hosted our National Credit Union Roundtable earlier this week, where each session provided not only an opportunity for America’s Credit Unions to share updates, but for us to hear from our members about what they need from us so they can best serve their members and communities.

Apr 26, 2024 | cuinsight.com | David Baumann |Michael Weber |Kristen Jason |Holly Buchanan

Overdraft and nonsufficient fund fee revenue at the nation’s banks dropped 24% between 2022 and 2023, the Consumer Financial Protection Bureau reported this week. Income from those fees has decreased by $6.1 billion since before the pandemic, saving the average household that overdrafts $185 each year, the agency said in a “Data Spotlight.”The CFPB has lumped overdraft and NSF fees in the category of “junk fees” that the agency believes should be limited.

Apr 26, 2024 | cuinsight.com | Alicia Wallace |Michael Weber |Kristen Jason |Holly Buchanan

Inflation remained stubbornly high last month, but it hasn’t stopped Americans from spending. The Personal Consumption Expenditures price index — a closely watched inflation gauge favored by the Federal Reserve — accelerated to 2.7% for the year ended in March, according to data released Friday by the Commerce Department. That rate was above economists’ expectations for a 2.6% gain and landed above February’s reading of 2.5%.