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Jan 29, 2025 | 
cuinsight.com | John Spence |Holly Buchanan |Meridith Elliott Powell |Cynthia Campbell
The financial services industry is filled with challenges that can seem insurmountable. Credit unions face unique pressures—from navigating economic uncertainty to meeting the evolving needs of their members. Yet, some credit unions thrive by approaching these challenges with clarity, purpose, and a commitment to excellence. For almost 30 years, I’ve worked with organizations worldwide, helping them overcome challenges, align their efforts, and achieve long-term success.
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Jan 28, 2025 | 
cuinsight.com | Holly Buchanan |Meridith Elliott Powell |Cynthia Campbell
When you sit down with someone to go over information (it could be a product or service or interview), there’s usually something you say when you finish your explanation. You ask, “Do you have any questions?”If they have a question, they will likely ask. But just as likely, they may pause or say hmmm, then “No . . . go on.”But you notice a pause and perhaps a tilt of the head. There is a thought bubble above the other person’s head. Here’s the thing . . .
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Jan 24, 2025 | 
cuinsight.com | Meridith Elliott Powell |Cynthia Campbell
Everything about 2025 is shaping up to be another year of uncertainty and fast-paced change in the credit union industry. As a leader you need to ask yourself: Are you ready? Have you built the skills that you need to lead a team in a world that is moving faster and changing more rapidly? And are you ready to equip your team with the confidence and tools they need to succeed in a world like that?
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Jan 23, 2025 | 
cuinsight.com | Cynthia Campbell |Judy Hoberman
It started with a gym. In January 2024, I was chasing my fitness goals and found myself captivated by the raw, unfiltered stories of others beating the odds to reclaim their health. What drew me in wasn’t just their triumphs but the moments of struggle; the tipping points, the setbacks, and the sheer determination to keep going.
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Aug 9, 2024 | 
cuinsight.com | Cynthia Campbell
Deciding whether to stay in a current job or move on to new opportunities is one of the most challenging decisions professionals face. It’s a choice that impacts not only our careers but our personal lives, our bank accounts, and overall well-being. As an HR leader with a passion for people, I’ve seen how difficult this decision can be for people to make. Interestingly, The Clash, Kenny Rogers, and Kelly Clarkson all had something to say about the topic of staying or leaving.
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May 8, 2024 | 
cuinsight.com | Amanda Reed |Lauren Culp |Daragh Fitzpatrick |Cynthia Campbell
Let’s face it, the image of a trusty piggy bank filled to the brim with coins feels a tad … well, quaint. Don’t get me wrong, there’s a certain charm to that childhood symbol of saving, but isn’t it time we challenged the familiar? Because here’s the thing: reimagining what’s “normal” is the launchpad for innovation, collaboration, and—you guessed it—ultimate sustainability for the incredible credit union movement.
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May 7, 2024 | 
cuinsight.com | Lauren Culp |Daragh Fitzpatrick |Cynthia Campbell |Randy Pennington
A new report from Elan Credit Card and PYMNTS Intelligence surveyed consumers to learn preferences on general-purpose versus co-branded and store credit cards, drivers that impact consumer choice, and trends by demographic. Results show that almost 77% of consumers own a credit card and when asked why consumers selected their preferred credit card type, “trust in the financial institution that issued the card” ranked as a top reason for general-purpose cards.
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May 7, 2024 | 
cuinsight.com | David Baumann |Lauren Culp |Daragh Fitzpatrick |Cynthia Campbell
Thirteen years after the rule was supposed to be finalized, on Monday federal banking regulators again proposed a rule governing incentive-based compensation practices at financial institutions. The proposed rule was issued by the Office of the Comptroller of the Currency, the Federal Deposit Insurance Corporation, and the Federal Housing Finance Agency. The National Credit Union Administration is expected to sign on to the proposal in the coming days.
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May 7, 2024 | 
cuinsight.com | Lauren Culp |Daragh Fitzpatrick |Cynthia Campbell |Randy Pennington
Today, THINK 24 kicks off in Nashville with nearly 800 credit union professionals in attendance. This event is the legacy conference from Co-op Solutions, which earlier this year combined with former competitor PSCU. However, the biggest news of the week is all about brand: specifically, the new brand for the combined PSCU/Co-op Solutions organization.
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May 7, 2024 | 
cuinsight.com | Bo McDonald |Daragh Fitzpatrick |Cynthia Campbell |Randy Pennington
“Some of them are just passing away!” I’m a marketer, not a doctor, so I can’t help with that. “68% of consumers leave a business relationship because of a perceived attitude of indifference.” I’m a marketer; I may be able to help with that. But let’s dive deeper into this statement and follow my golden rule of “asking a freaking question.” What causes that indifference, and what needs to change within your credit union to build a lasting relationship?
