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Apr 12, 2024 | 
cuinsight.com | Jack Wayne Imes |Tracey Jackson |John Goltz
The financial services industry faced intense challenges in 2023, such as high interest rates, staffing shortages and liquidity, to name a few. To remain competitive, financial institutions were forced to increase deposit rates, sending more money out their doors to retain deposits, which had a dramatic impact on their net interest margin.
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Nov 17, 2023 | 
cuinsight.com | Ben Prager |Alyssa Angurio |Jack Wayne Imes |Brittany Holmes
Welcome to the CUInsight Minute, sixty seconds from our Community and Marketing Coordinator Alyssa Angurio with our favorite reads from the week. Mentioned:Getting college students to pledge your CUby BEN PRAGER, PRAGER CREATIVEThink the life of a college student is carefree? Think again. From tuition to textbooks, being a student is more expensive—and demanding—than ever. Over 50% of college students report experiencing daily, chronic stress according to the American Psychological Association.
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Nov 16, 2023 | 
cuinsight.com | Randy Pennington |Armstrong Speakers |Cynthia Campbell |Jack Wayne Imes
David Foster Wallace’s legendary commencement speech to the 2005 graduating class of Kenyon College opened with this story:“There are these two young fish swimming along and they happen to meet an older fish swimming the other way, who nods at them and says, ‘Morning, boys.
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Nov 16, 2023 | 
cuinsight.com | Cynthia Campbell |Jack Wayne Imes |ARIS JERAHIAN |Brittany Holmes
I have always loved writing because I believe the “pen is mightier than the sword,” meaning words are stronger and more influential than force. One of the things I love most about the English language is the vast word choice. There are 170,000 to choose from, so why would one say, “he laughed,” when one could use the words giggle, chuckle, snicker, chortle, guffaw, roar, cackle, or snort to communicate a more accurate picture? Words matter.
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Nov 15, 2023 | 
cuinsight.com | Jack Wayne Imes |ARIS JERAHIAN |Brittany Holmes
America’s Credit Unions Transition Board of Directors Chair Brian Schools and Vice Chair Lisa Ginter are encouraging credit unions to embrace the industry’s cooperative spirit as the new organization begins its transformative journey in 2024.
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Nov 15, 2023 | 
cuinsight.com | Jack Wayne Imes |ARIS JERAHIAN |Brittany Holmes
NAFCU joined with several other trade associations to voice opposition to a petition made to the CFPB that would require the bureau to pursue a rulemaking to ban pre-dispute arbitration provisions in contracts for consumer financial services.
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Nov 15, 2023 | 
cuinsight.com | Sean Galli |Jack Wayne Imes |ARIS JERAHIAN |Brittany Holmes
One picture is worth a thousand words.” – Fred R. BarnardYour imagery says as much about you as your copy does. The style. The fonts. The arrangement of objects. It all relays important messages to members or prospective members about who you are. As a result, bad imagery likely means losing business. A picture can say a thousand negative words just as easily as it can say a thousand positive ones. Graphic design must positively impact and connect with the viewer to attract them.
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Nov 15, 2023 | 
cuinsight.com | Preston Packer |Jack Wayne Imes |ARIS JERAHIAN |Brittany Holmes
For your credit union, it’s important to acknowledge that “asset growth” and “increasing assets” are two different goals. A generalized growth in assets looks good in the short-term, yes. But sustainable asset growth requires a solid strategy. Let’s explore five impactful strategies to enhance your capability for asset growth. The most active credit unions also tend to be among the strongest lenders. They not only issue more loans but also maintain a higher number of loans per member.
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Nov 15, 2023 | 
cuinsight.com | Jack Wayne Imes |ARIS JERAHIAN |Brittany Holmes
Black Friday has long been hailed as the biggest shopping day of the year, but consumers are beginning to rethink that title. While there are definitely great deals to be grabbed on the day after Thanksgiving, it’s not always worth the hassle. Let’s take a look at the pros and cons of being a Black Friday shopper so you can make an informed decision.
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Nov 15, 2023 | 
cuinsight.com | Jack Wayne Imes |ARIS JERAHIAN |Brittany Holmes |Randy Ralston
Member service, done right, is a key differentiator for your credit union. Are your members satisfied with the experience they have with your contact center? And, are you leveraging your contact center to drive loyalty and revenue? Level up your contact center with these research-backed insights and actionable strategies.
